Muscat Bay Help Desk

Main Email Body: Dear Sir/Madam, Greetings from Muscat Bay Helpdesk, We realized there was an error in our last email regarding the Fire Alarm.Kindly disregard that communication. We apologize for any confusion it may have caused. Here is the correct information for your reference. Kindly be informed that there was a fire alarm in *Zone 03 Building 62* today (22/06/2024) at 5:33pm and the FM team has muted the alarm & resetting the panel. However, you are hereby requested to dispatch your team for further investigation and rectification at the earliest. Photo is attached to the above mail. Thanks & Regards, Rahees *Muscat Bay Helpdesk* *24 X 7 -* Help Desk Mobile No:+968 9828 5725 T: <+968%2024%20640000>+968 2485 7050 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> On Sat, Jun 22, 2024 at 6:20 PM Muscat Bay Help Desk <helpdesk@muscatbay.com> wrote: > > Dear Sir/Madam, > > Greetings from Muscat Bay Helpdesk, > > Kindly be informed that there was a fire alarm in Zone 03 Building 66 today > (22/06/2024) at 5:33pm and the FM team has muted the alarm & resetting > the panel. However, you are hereby requested to dispatch your team for > further investigation and rectification at the earliest. > > For your reference please find the attached photo . > > Thanks & Regards, > > Rahees P > *Muscat Bay Helpdesk* > > > *24 X 7 -* Help Desk Mobile No:+968 9805 9155 T: <+968%2024%20640000>+968 > 2485 7050 > > > PO Box 605, Postal Code 115, Sultanate of Oman > > www.muscatbay.com <http://muscatbay.com/> > _________________ ARPro Mail Assistance : ### Summary: **Critical Technical Details:** - **Incident:** Fire alarm triggered in *Zone 03 Building 62*. - **Date & Time:** 22/06/2024 at 5:33 PM. - **Action Taken:** FM team muted the alarm and reset the panel. **Immediate Actions Needed:** - Dispatch a team for further investigation and rectification of the fire alarm issue in Zone 03 Building 62. **Urgent Issues:** - Ensure the fire alarm system is fully operational and identify the cause of the alarm to prevent future occurrences. ### Draft Response: --- **To:** Muscat Bay Help Desk (helpdesk@muscatbay.com) **CC:** fateam.fmm@becoman.com, james.fmm@becoman.com **Subject:** Re: Fire Alarm In Z3-B62 --- Dear Rahees, Thank you for the updated information regarding the fire alarm incident in Zone 03 Building 62. We acknowledge the occurrence and the actions taken by your team to mute the alarm and reset the panel. Our team will be dispatched immediately to conduct a thorough investigation and rectify any issues related to the fire alarm system. We appreciate your prompt communication and will ensure that this matter is resolved swiftly to maintain safety and operational efficiency. Best Regards, Abdulrahim Al Balushi Assets and Operations Manager Becoman Facilities Management Email: abdulrahim.albalushi@becoman.com Phone: +968 9XXXXXXX --- This response acknowledges the receipt of the updated information, confirms the immediate action of dispatching a team, and expresses appreciation for the prompt communication.