Abdullah AlNasiri

Main Email Body: Dear Karan I am receiving complaints related to shortages of fogging activities. Contractually it been agreed to have once per week in summer but this was agreed subject that Muna Noor will provide technologies that can reduce the infestation of mosquitos and other insects, but since this is not happening or not brining a real result we strongly advise you to increase the intervals of fogging especially around lagoon areas and central park. So please assure making this happening. Regards Abdullah AlNasiri Vice President- Customer Experience *T: *+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694> +968 95 790000 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Karan Sule [mailto:karan@mni-llc.com] *Sent:* Thursday, June 27, 2024 1:15 PM *To:* Abdullah AlNasiri <aalnasiri@muscatbay.com> *Cc:* Philip Abdo <philip@mni-llc.com>; sivakumar@kalhat.com; Abdulrahim AlBalushi <aalbalushi@muscatbay.com>; Praneeth <praneeth@kalhat.com>; Mohammed Abubaker <abubaker@mni-llc.com>; Saleem AlDarai < saldarai@muscatbay.com>; Ammar Hatim <ammar@mni-llc.com>; Sayed Raza < sayed@mni-llc.com>; Ahmed Abdulwahab <ahmed.abdulwahab@mni-llc.com>; Yaqoob Abdulwahab <yaqoob@mni-llc.com> *Subject:* RE: Report on reptile observation Dear Mr. Abdullah, Greetings..! Regards with the trailing mail for the snake infestation in the vicinity. We have planned to engage our team tomorrow Friday 28th June,2024 for the service to cover the maximum area. We assure you to get the solution for the ongoing infestation. We expect your support to complete the task by giving us some time to cover the areas and get the solution as soon as possible. The pictures and videos will be shared to you after the service. Thanks for your cooperation. [image: Logo, company name Description automatically generated] [image: Qr code Description automatically generated]*Karan Sule* Operations Manager Muna Noor International LLC +968 24590310 +968 93365769 www.munanoorgroup.com Karan@mni-llc.com Muscat, Sultanate of Oman <https://www.instagram.com/munanoorgroup/> <https://www.facebook.com/Muna-Noor-Group-112607874405745/?ref=page_internal> <https://www.linkedin.com/company/muna-noor-group/mycompany/?viewAsMember=true> <https://twitter.com/munanoorgroup1> *From:* Abdullah AlNasiri <aalnasiri@muscatbay.com> *Sent:* Thursday, June 27, 2024 11:12 AM *To:* Mohammed Abubaker <abubaker@mni-llc.com>; Saleem AlDarai < saldarai@muscatbay.com> *Cc:* Philip Abdo <philip@mni-llc.com>; Sandeep Patil < sandeep.patil@mni-llc.com>; sivakumar@kalhat.com; Abdulrahim AlBalushi < aalbalushi@muscatbay.com>; Praneeth <praneeth@kalhat.com>; Karan Sule < karan@mni-llc.com> *Subject:* RE: Report on reptile observation Dear Abubaker We have hired Muna Noor on the basis that such a company will act on a proactive basis instead of reactive. Now after 3 year of tie-up with you it is really sad that we see such reports about snakes in our site, while after three years of pest control our site is supposed to be fully vaccinated from snakes. Even last year we didn’t experience such a number of complaints. If proper pest control was done we suppose not to receive such a number of complaints in two weeks, but I think due to shortages and absence of proper supervision we have arrived to these unwelcomed incidents. I do not need to tell what should be done, just assure that to get your team homework done with perfection, as for any new report we will not tolerate it and will impose penalties. Regards Abdullah AlNasiri Vice President- Customer Experience *T: *+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694> +968 95 790000 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Mohammed Abubaker [mailto:abubaker@mni-llc.com] *Sent:* Thursday, June 27, 2024 10:14 AM *To:* Saleem AlDarai <saldarai@muscatbay.com> *Cc:* Abdullah AlNasiri <aalnasiri@muscatbay.com>; Philip Abdo < philip@mni-llc.com>; Sandeep Patil <sandeep.patil@mni-llc.com>; sivakumar@kalhat.com; Abdulrahim AlBalushi <aalbalushi@muscatbay.com>; Praneeth <praneeth@kalhat.com>; Karan Sule <karan@mni-llc.com> *Subject:* RE: Report on reptile observation Dear Saleem, I hope this message finds you well. I am writing to inform you of a comprehensive site inspection done by our pest control team yesterday, addressing to the recent snake sightings across multiple locations in Muscat Bay. These areas include the Main Entrance Area, Village Square, Sales Center, and Jumera Hotel Surrounding Areas etc. Our experts conducted a thorough investigation to determine the hot spots where these issues are most prevalent. Following the inspection, we have already initiated an extensive treatment plan targeting these critical areas. The rugged terrain of Muscat Bay, with its surrounding & internal mountains, creates a unique habitat that is perfect for various reptiles like snakes. The area's natural geography offers ample hiding spots and an ideal climate for snakes like the wadi Racer and viper etc. Our methods are designed to effectively repel and mitigate the snake presence, ensuring the safety and well-being of the community. We will continue these treatments at regular intervals of 2-3 days until the problem is completely resolved. We understand the urgency of this matter and are committed to providing a swift and effective response. Please feel free to contact us should you require further details or wish to discuss specific concerns. Thank you for entrusting us with the safety of Muscat Bay. We look forward to your cooperation in this important matter. Kind Regards, *Muhammad Abubaker* Technical Specialist Muna Noor International Pest Control Division +968 24590310 | +968 95568053 www.munanoorgroup.com abubaker@mni-llc.com Muscat,Sultanate of Oman <https://www.facebook.com/PCDMNI> <https://www.instagram.com/mni_pcd/> <https://www.linkedin.com/company/muna-noor-international-llc-pcd/?viewAsMember=true> <https://twitter.com/MunaLlc> *From:* Saleem AlDarai <saldarai@muscatbay.com> *Sent:* Thursday, June 27, 2024 9:04 AM *To:* Mohammed Abubaker <abubaker@mni-llc.com> *Cc:* Abdullah AlNasiri <aalnasiri@muscatbay.com>; Philip Abdo < philip@mni-llc.com>; Sandeep Patil <sandeep.patil@mni-llc.com>; sivakumar@kalhat.com; Abdulrahim AlBalushi <aalbalushi@muscatbay.com>; Praneeth <praneeth@kalhat.com> *Subject:* FW: Report on reptile observation *Importance:* High Dear Mohammed, Thank you for your immediate action and visiting our site yesterday as per shared location. Please update us on this subject at the earliest. Regards, Saleem AlDarai Leasing Specialist T: <+968%2024%20640000>+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694>+968 98 892349 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Abdullah AlNasiri [mailto:aalnasiri@muscatbay.com] *Sent:* Tuesday, June 25, 2024 11:44 AM *To:* 'Philip Abdo' <philip@mni-llc.com>; 'Sandeep Patil' < sandeep.patil@mni-llc.com>; 'Mohammed Abubaker' <abubaker@mni-llc.com> *Cc:* 'Praneeth' <praneeth@kalhat.com>; 'Abdulrahim AlBalushi' < aalbalushi@muscatbay.com>; 'Sivakumar - Garden' <sivakumar@kalhat.com> *Subject:* FW: Report on reptile observation Dears Muna Noor team The attached report showing three snakes found/killed last week. This is exposing our reputation to a real risk as such hazards we cannot tolerate with them. We kindly requesting you to visit the sites where these snacks found and to intensify the pest control, as well to refresh snakes pest control around whole site. You may liaise with Siva Kumar to guide you in the locations were snakes found. Regards Abdullah AlNasiri Vice President- Customer Experience *T: *+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694> +968 95 790000 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Praneeth [mailto:praneeth@kalhat.com <praneeth@kalhat.com>] *Sent:* Monday, June 24, 2024 1:35 PM *To:* Abdullah AlNasiri <aalnasiri@muscatbay.com> *Cc:* Naila Al Raisi <nalraisi@muscatbay.com>; Sara Al Harthi < salharthi@muscatbay.com>; Abdulrahim AlBalushi <aalbalushi@muscatbay.com>; Akbar H <akbarh@kalhat.com>; FM Muscat Bay <fmmuscatbay@kalhat.com>; ROSARIO <rosario@assarain.com>; Alok R Varma <alokvarma@assarain.com> *Subject:* Report on reptile observation Dear Mr. Abdullah, As discussed, Please find the attached snake sighting report, photos were not captured during few instances. Your usual support is much appreciated. *Best Regards,* *Praneeth Kumar Arati* *Operations Manager* *Kalhat Services & Trading LLC* PO Box 2258, PC 112, Ruwi-Muscat, Sultanate of Oman *Mob*: +968-93214580 _________________ ARPro Mail Assistance : ### Summary of Email Chain **Critical Technical Details:** 1. **Reptile Infestation:** - Multiple snake sightings in Muscat Bay, including Main Entrance Area, Village Square, Sales Center, and Jumera Hotel Surrounding Areas. - Types of snakes identified: Wadi Racer and Viper. - Areas inspected: Main Entrance, Village Square, Sales Center, Jumera Hotel Surrounding Areas. 2. **Fogging Activities:** - Contractual agreement for weekly fogging during summer to control mosquitos and other insects. - Complaints about insufficient fogging activities, particularly around lagoon areas and central park. **Immediate Actions Needed:** 1. **Pest Control:** - Increase fogging intervals, especially around lagoon areas and central park. - Ensure comprehensive pest control measures to address snake sightings. - Muna Noor team to intensify pest control and refresh snake control measures across the entire site. - Regular treatment intervals of 2-3 days until snake issue is resolved. 2. **Reporting and Communication:** - Share pictures and videos post-service to demonstrate actions taken. - Provide regular updates on the status of pest control measures and snake sightings. **Urgent Issues:** 1. **Operational Efficiency:** - Immediate increase in fogging activities to mitigate mosquito infestation. - Effective and timely pest control to prevent further snake sightings and ensure community safety. 2. **Reputation Management:** - Addressing complaints and ensuring proactive pest control to maintain Muscat Bay’s reputation. - Avoiding penalties by ensuring compliance with pest control agreements. --- ### Draft Response to Abdullah AlNasiri **To:** Abdullah AlNasiri <aalnasiri@muscatbay.com> **Cc:** Relevant Stakeholders **Subject:** Immediate Action Plan for Pest Control and Fogging Activities --- Dear Mr. Abdullah, Thank you for your detailed email and for bringing these critical issues to our attention. We acknowledge the concerns regarding both the reptile sightings and the fogging activities. Here is our immediate action plan to address these issues: 1. **Increased Fogging Intervals:** - Effective immediately, we will increase the fogging frequency around the lagoon areas and central park to twice a week. This will continue until we observe a significant reduction in mosquito and insect infestation. 2. **Enhanced Pest Control Measures:** - Our team will intensify pest control activities across the entire site, with a special focus on the identified snake hotspots: Main Entrance Area, Village Square, Sales Center, and Jumera Hotel Surrounding Areas. - We will conduct treatments at intervals of 2-3 days to ensure thorough mitigation of the snake