Abdullah AlNasiri

Main Email Body: Dears All I need immediate answer on this subject. Regards Abdullah AlNasiri Vice President- Customer Experience *T: *+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694> +968 95 790000 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Piero Grassi [mailto:grassipiero83@gmail.com] *Sent:* Tuesday, June 25, 2024 11:36 AM *To:* Abdullah AlNasiri <aalnasiri@muscatbay.com>; MB Helpdesk < helpdesk@muscatbay.com>; Saleem AlDarai <saldarai@muscatbay.com> *Subject:* No working lights Dear Mr. Abdullah, Hope this email finds you well. I would like to inform you that the majority of the lights on the way to the Park are not working as per the attached pictures. This makes it very dangerous to walk in the evening, with a serious risk of falling down and getting seriously injured. Looking forward to your prompt action. Kind Regards, Piero Grassi _________________ ARPro Mail Assistance : ### Summary: **Email Information:** - **From:** Abdullah AlNasiri - **To:** helpdesk@muscatbay.com, praneeth@kalhat.com, aalbalushi@muscatbay.com, salharthi@muscatbay.com, akbarh@kalhat.com - **Subject:** FW: No working lights - **Date:** Tue, 25 Jun 2024 11:38:17 +0400 **Critical Technical Details:** - **Issue:** Majority of lights on the way to the Park are not working. - **Impact:** Creates a dangerous environment for walking in the evening, with a serious risk of falls and injuries. - **Evidence:** Attached pictures (not included in the email content provided). **Immediate Actions Needed:** 1. **Assessment:** Immediate inspection of the non-working lights to identify the cause. 2. **Repair:** Prompt repair or replacement of the faulty lights. 3. **Safety Measures:** Temporary safety measures to prevent accidents until the lights are fixed. **Urgent Issues:** - **Safety Risk:** High risk of falls and injuries due to poor lighting. - **Operational Efficiency:** Disruption in the park’s usability and potential liability concerns. ### Draft Response: --- **Subject:** Re: No working lights Dear Abdullah, Thank you for bringing this critical issue to our attention. **Immediate Actions Taken:** 1. **Inspection:** Our maintenance team has been dispatched to assess the non-working lights along the path to the Park. 2. **Temporary Measures:** We are arranging for temporary lighting solutions to mitigate the safety risks until permanent repairs are completed. **Next Steps:** - **Assessment Report:** A detailed report on the cause of the lighting failure will be prepared and shared by EOD. - **Repair Schedule:** Based on the assessment, we will expedite the repair or replacement of the faulty lights, aiming to complete this within the next 48 hours. We acknowledge the urgency of this matter and are committed to resolving it promptly to ensure the safety and satisfaction of all park users. Best regards, Abdulrahim Al Balushi Assets and Operations Manager Muscat Bay [Contact Information] --- This response addresses the main points raised, outlines immediate actions, and sets the stage for detailed follow-up.