FW: Rimal Global Contract
The Original Mail: Dear Abdulrahim, Some time back, when I contacted COMO about street lights, Prabhu mentioned that the system is managed by Rimal Global (WhatsApp screenshot attached) . However, when I spoke to Sapumal it was clarified that there is no operation contract with Rimal Global. Additionally, while reviewing their contract, it specified that no operation to be done from their side. Could you please confirm who is operating the lighting system and let me know *if it has been handed over to Kalhat. * Thank you, Sara AlHarthi Operations Engineer T: <+968%2024%20640000>+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694>+968 99 188997 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> [image: cid:image001.png@01DAB68A.85C80030] <https://muscatbay.com/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Sara Al Harthi [mailto:salharthi@muscatbay.com] *Sent:* Tuesday, June 4, 2024 2:22 PM *To:* 'Harendra Sapumal' <hsapumal@muscatbay.com> *Cc:* 'csupport@muscatbay.com' <csupport@muscatbay.com>; 'Abdulrahim AlBalushi' <aalbalushi@muscatbay.com>; 'Abdullah AlNasiri' < aalnasiri@muscatbay.com> *Subject:* RE: Rimal Global Contract Dear Sapumal, I am still waiting for your response in regards to the new street lights operator and would appreciate an update at your earliest. Thank you, Sara AlHarthi Operations Engineer T: <+968%2024%20640000>+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694>+968 99 188997 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> [image: cid:image001.png@01DAB68A.85C80030] <https://muscatbay.com/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Sara Al Harthi [mailto:salharthi@muscatbay.com <salharthi@muscatbay.com>] *Sent:* Wednesday, May 8, 2024 12:33 PM *To:* Harendra Sapumal <hsapumal@muscatbay.com> *Cc:* 'csupport@muscatbay.com' <csupport@muscatbay.com>; Abdulrahim AlBalushi <aalbalushi@muscatbay.com>; 'Abdullah AlNasiri' < aalnasiri@muscatbay.com> *Subject:* Rimal Global Contract Dear Sapumal, I am taking over the Lighting supervision ( operation side) gradually and I came to know that the contract with Rimal Global has been canceled. Please update me and send me the related document to get through it for more information. Thank you, Sara AlHarthi Operations Engineer T: <+968%2024%20640000>+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694>+968 99 188997 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> [image: cid:image001.png@01DAB68A.85C80030] <https://muscatbay.com/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt ——- Analysis & Responses: ### Summary of the Technical Email **Operational Details:** - The operational management of street lighting was initially understood to be under Rimal Global as mentioned by COMO representative, Prabhu. However, further communication with Sapumal clarified that Rimal Global does not have an operational contract, and their contract indeed specifies no operational duties on their part. **Issues raised:** - There is confusion regarding who is currently responsible for operating the street lighting system after it was indicated that Rimal Global is not in charge. - Sara Al Harthi has repeatedly inquired for clarity and updates regarding the new operator of the street lighting system and is awaiting a response from Sapumal. **Action Items:** - Confirmation of the current operator handling the street lights is required. - It has been hinted that the operation might have been handed over to Kalhat, which needs confirmation. ### Draft Response Subject: RE: Rimal Global Contract Dear Sara, Thank you for your diligence in following up on the operations of the street lighting system. I appreciate your efforts to maintain clarity and efficiency in our operations. I apologize for any confusion that might have arisen regarding the operational responsibilities of our street lighting. To confirm, Rimal Global is not in charge of the operations, and as you indicated, their contract does not include operational tasks. I am currently reviewing the latest documentation and communicating with relevant parties to clarify whether Kalhat has taken over these responsibilities. I will ensure to gather all pertinent information and provide you with a thorough update by the end date of this week. Meanwhile, should you require any immediate assistance or further details, please do not hesitate to reach out. Thank you for your patience and understanding. Best regards, [Your Name] [Your Position] [Your Contact Information]