Muscat Bay Community

Main Email Body: Dear HD Team, 2 month completed this matter not yet fixed. Dear Abdulrahim, Please support in the problem ASAP. *Best Regards,* Community Management T: <+968%2024%20640000>+968 24 857040 F: <+968%2024%20640000>+968 24 826522 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> [image: cid:image001.jpg@01D9D38C.D9B23F80] <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. *From:* jared Dayeh [mailto:jared.dayeh@gmail.com] *Sent:* 25 June 2024 21:31 *To:* Community <community@muscatbay.com> *Subject:* Pipe leak reminder num 4 Dear whoever caretaker on these issues in this community The SEWAGE PIPE IS LEAKING And it became a dangerous zone This is the last email i will send If action not taken TOMORROW i will personally escalate the situation to the highest degree . _________________ ARPro Mail Assistance : ### Email Summary **From:** Muscat Bay Community **To:** helpdesk@muscatbay.com, aalbalushi@muscatbay.com, akbarh@kalhat.com **Subject:** FW: Pipe leak reminder num 4 **Date:** Thu, 27 Jun 2024 11:25:28 +0400 **Critical Technical Details:** - **Issue:** Sewage pipe leak - **Duration:** 2 months unresolved - **Previous Communication:** 4 reminders sent - **Initial Complaint:** Raised by Jared Dayeh on 25 June 2024 **Immediate Actions Needed:** 1. **Fix the sewage pipe leak:** The issue has been pending for 2 months and requires immediate attention. 2. **Escalation Risk:** The complainant, Jared Dayeh, has indicated he will escalate the issue if not resolved by tomorrow. **Urgent Issues:** - **Safety Hazard:** The leaking sewage pipe has created a dangerous zone. - **Community Dissatisfaction:** Multiple reminders have been ignored, leading to potential escalation. ### Draft Response to Abdulrahim Al Balushi --- **Subject:** Immediate Action Required: Sewage Pipe Leak **Dear Abdulrahim,** I hope this message finds you well. We have received a critical reminder regarding the unresolved sewage pipe leak in our community, which has been pending for over two months. The complainant, Jared Dayeh, has highlighted the urgency of this matter, emphasizing that the leak has created a dangerous zone and requires immediate action. **Action Plan:** 1. **Immediate Inspection:** Schedule an urgent inspection of the affected area today. 2. **Repair Team Deployment:** Deploy the maintenance team to fix the leak within the next 24 hours. 3. **Safety Measures:** Implement temporary safety measures around the leak site to prevent any accidents. 4. **Communication:** Provide regular updates to the complainant and the community on the progress of the repair. Please prioritize this issue and ensure that the necessary steps are taken to resolve it promptly. We need to prevent any further escalation and ensure the safety and satisfaction of our community members. Thank you for your immediate attention to this matter. **Best Regards,** [Your Name] Assets and Operations Manager Muscat Bay Community T: +968 24 857040 F: +968 24 826522 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com --- This draft aims to succinctly address the urgent issue, outline an immediate action plan, and emphasize the need for prompt resolution to prevent further escalation.