karthick

The Original Mail: Dear Sir, Greetings of the day. Please find the below response. Thanks & Regards, KARTHIKSANKAR CHINNADURAI Project Engineer Oman Water Treatment Co. S.A.O.C. P.O. Box 93, P.Code 124, Rusayl, Sultanate Of Oman. Tel: +968 24446514 /5/9, Fax:24446509, GSM:+968 92304432, 92172536 From: Abdulrahim AlBalushi <aalbalushi@muscatbay.com> Sent: Sunday, June 9, 2024 9:00 AM To: karthick <karthik@owatco.com>; 'Leelakrishnan' <leelakrishnan@owatco.com>; 'MohanBabu' <mohanbabu@owatco.com>; gunasekaran@owatco.com; 'Suvendu' <suvendu@owatco.com> Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com>; 'Harendra Sapumal' <Hsapumal@muscatbay.com>; 'Commercial Support' <csupport@muscatbay.com>; Hamood Al Hosni <halhosni@muscatbay.com> Subject: Urgent: May 2024 Operational Performance Issues at Muscat Bay STP Dear I hope this email finds you well. Please find attached the detailed analysis of the daily reports for Muscat Bay STP for May 2024. The report outlines key performance metrics, identifies root causes of underperformance, and provides actionable recommendations to enhance the plant's operational efficiency and reliability. Key Highlights and Urgent Issues: * Frequent Shutdowns: Persistent shutdowns due to low levels in the equalization tank, particularly during night shifts. No immediate action has been taken to resolve these issues. OWATCO Response: Arranging sewage from outside tankers is fully responsible from Client side. Kindly provide required quantity of Sewage to operate the STP. * Plant Design Capacity: 750 m³/day * Average TSE Output: 431.26 m³/day, significantly below the design capacity. OWATCO Response: As per agreed contractual agreement, we are agreed to produce 380-400 cum/day and MBR 2 cleaning also we planning. This is for your kind information. * Maintenance Discrepancies: Especially on Membrane 2, leading to operational challenges. OWATCO Response: We will initiate the cleaning after EID Holidays. Date and schedule will be submitted on or before 13th June 2024. * Lack of Response: Continuous delays in attending scheduled weekly meetings and site visits. OWATCO Response: Kindly provide a meeting over the discussion of May 2024 analysis report. Herewith I request you to confirm the date and time for the meeting discussion. * Monthly Reports: No monthly performance reports have been received. OWATCO Response: Reports are attached for your kind reference. * Equipment Issues: Several critical pieces of equipment are still not operational. OWATCO Response: As of now critical equipment’s are in operational including OCU. * Calibration Certificates: Missing calibration certificates for important instruments. OWATCO Response: Calibration PO for third party has been initiated from our end. Hopefully we will inform the dates from thirty party company. The attached covers also: * Operational Challenges * Performance Metrics * Maintenance and Reporting Issues * Action Plan Your immediate attention to these matters is crucial. We need to address these issues to ensure the plant operates efficiently and meets its design capacity. Your review and feedback on this report are essential. We look forward to discussing the implementation of these recommendations to improve our operational efficiency. Thank you for your attention to this matter. Best regards, Abdulrahim Al Balushi Assets & Operation Assistant Manager T: +968 24857000 F: +968 24826522 PO Box 605, Postal Code 115, Sultanate of Oman <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmuscatbay. com%2F&data=05%7C01%7CParam%40bahwanit.com%7C6d15950ad77a403ec38908db504ae28 2%7C6a91cfac8d604eeb957ea4a20154cad6%7C0%7C0%7C638192054775996347%7CUnknown% 7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn 0%3D%7C3000%7C%7C%7C&sdata=QBegOLilK%2FZDdS9oADdKWvnRHJa6MbCyyS6tsxhXTpA%3D& reserved=0> www.muscatbay.com This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt _____ From: Abdulrahim AlBalushi <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Sent: Monday, May 20, 2024 10:26:57 AM To: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <Hsapumal@muscatbay.com <mailto:Hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> <gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> >; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: Re: SPARE STOCK LIST INVESTIGATION - CONTAINER NO 02 Dear Dear Karthik Morning Find the below about only the last four reports attached and still we are waiting for all the points discussed last week which is also in the email thread: Date Total Production (m³) TSE Water Output (m³) Inlet Sewage Volume (m³) COD (mg/L) pH Level MLSS (mg/L) No. of Tankers Expected Tanker Volume (m³) Production Stream 1 (m³) Production Stream 2 (m³) Avg. Temperature (°C) 18/05/2024 555 466 453 7.01 9 9050 9 170 371 184 32 17/05/2024 526 433 505 6.6 7 9050 11 207 348 178 32 16/05/2024 515 432 432 7 7 9000 9 170 340 175 32 14/05/2024 458 382 396 6.9 6.9 9350 7 132 304 154 32 Recommendations: * Complete Missing Data: Ensure all sections, especially detailed operational parameters and maintenance logs, are fully completed. * Verify Chlorine Levels: Confirm MBR Product Chlorine levels meet the specified 125 ppm range. * Monitor MLSS Levels: Validate MLSS levels against OEM standards to ensure compliance. * Predictive Maintenance: Include detailed insights from predictive maintenance tools to preemptively address potential issues. * Inventory Management: Maintain a detailed record of critical spare parts to ensure timely replacements and avoid downtime. * Daily Production Analysis: Investigate the reasons for the production being consistently below capacity and address any operational inefficiencies. * Tanker Volume Consistency: Ensure the expected tanker volumes match the actual values to maintain consistency in operations. Please review the attached visualizations for a more comprehensive understanding. I am available to discuss any questions or further clarifications you may need. Thank you for your attention to this matter. Best regards Abdulrahim Al Balushi Assets & Operation Assistant Manager T: +968 24857000 F: +968 24826522 PO Box 605, Postal Code 115, Sultanate of Oman <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmuscatbay. com%2F&data=05%7C01%7CParam%40bahwanit.com%7C6d15950ad77a403ec38908db504ae28 2%7C6a91cfac8d604eeb957ea4a20154cad6%7C0%7C0%7C638192054775996347%7CUnknown% 7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn 0%3D%7C3000%7C%7C%7C&sdata=QBegOLilK%2FZDdS9oADdKWvnRHJa6MbCyyS6tsxhXTpA%3D& reserved=0> www.muscatbay.com This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt _____ From: Abdulrahim AlBalushi <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Sent: Tuesday, May 14, 2024 1:18:54 PM To: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <Hsapumal@muscatbay.com <mailto:Hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> <gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> >; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: Re: SPARE STOCK LIST INVESTIGATION - CONTAINER NO 02 Dear Karthik, Thank you for your updates on the SCADA system installation at Muscat Bay. While I appreciate the efforts to ensure continuity of operations, there are critical issues that require immediate attention to align with our operational standards and safety protocols. I acknowledge the installation of the new SCADA system. However, it is essential to verify that this implementation aligns with the operational requirements of Muscat Bay, particularly given the previous advisories against a new system installation at this stage which proven by plant trapping even after the new SCADA Installed, which obviously there is no link as your expectations. Pending Issues: System Stability: We have observed operational disruptions, such as tripping, which need to be urgently addressed. Please provide a detailed analysis of these incidents, identifying root causes and proposed corrective actions. There appears to be a gap in adherence to the agreed protocols and reporting standards. It is critical that all actions taken are fully documented and communicated, adhering to our designated formats and timelines. Could you please provide a detailed update on the status of each concern listed in our previous communications? It is crucial for us to understand what has been completed, what is in progress, and what actions have yet to be initiated. Ensuring these issues are addressed promptly is essential for maintaining the operational integrity and safety standards at Muscat Bay. Your cooperation and prompt response to these matters will be greatly appreciated. Best regards, Abdulrahim Al Balushi Assets & Operation Assistant Manager T: +968 24857000 F: +968 24826522 PO Box 605, Postal Code 115, Sultanate of Oman <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmuscatbay. com%2F&data=05%7C01%7CParam%40bahwanit.com%7C6d15950ad77a403ec38908db504ae28 2%7C6a91cfac8d604eeb957ea4a20154cad6%7C0%7C0%7C638192054775996347%7CUnknown% 7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn 0%3D%7C3000%7C%7C%7C&sdata=QBegOLilK%2FZDdS9oADdKWvnRHJa6MbCyyS6tsxhXTpA%3D& reserved=0> www.muscatbay.com This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt _____ From: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Sent: Sunday, May 12, 2024 9:46:52 AM To: 'Abdulrahim AlBalushi' <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <hsapumal@muscatbay.com <mailto:hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> <gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> >; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: RE: SPARE STOCK LIST INVESTIGATION - CONTAINER NO 02 Dear Sir, Greetings of the day. Please find the below response. Thanks & Regards, KARTHIKSANKAR CHINNADURAI Project Engineer Oman Water Treatment Co. S.A.O.C. P.O. Box 93, P.Code 124, Rusayl, Sultanate Of Oman. Tel: +968 24446514 /5/9, Fax:24446509, GSM:+968 92304432, 92172536 From: Abdulrahim AlBalushi <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Sent: Sunday, May 12, 2024 9:08 AM To: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <hsapumal@muscatbay.com <mailto:hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> ; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: Re: SPARE STOCK LIST INVESTIGATION - CONTAINER NO 02 Dear KarthikSankar Thank you for your communication and the updates on our ongoing collaborations. Inspection Coordination for Container No. 02 – May 9, 2024 Confirm whether it done or yet to complete ? OWATCO Response: Containers has been opened and in front of Muscat Bay Operational team, items kept inside the container is not organized properly and due to high temperature outside it’s not possible to go inside and organize. Our manpower has been provided for the STP operational and we need additional manpower for the segregation work from Muscat Bay Operational team. Pictures enclosed for your kind reference. Operational Concerns and Immediate Actions We acknowledge the readiness of the OWATCO Team for the upcoming audit of the second container. However, it is crucial that we address the prior critical concerns regarding the SCADA System Mismanagement and Maintenance & Reporting Failures. Immediate corrective action is required to ensure continued compliance with our operational standards. We anticipate your confirmation on the implementation of these corrective measures. OWATCO Response: As per the issued PO by Muscat bay, SCADA License has been arranged from ROCKWELL AUTOMATION and the installation and configuration done with the Existing SCADA & PLC Program. Confirmation of Receipt and Updates Please confirm receipt of this email and provide an update on the corrective actions taken as per our discussion on May 7, 2024. It is essential for maintaining the integrity of our operations and contractual obligations. Action Item Responsible Party Due Date Status SCADA System Review OWATCO ASAP Pending Enhance Reporting Standards OWATCO ASAP Pending Audit of Container No. 01 OWATCO & Muscat Bay Completed Completed Audit of Container No. 02 OWATCO & Muscat Bay 09/05/2024 Scheduled Coordination for Container No. 02 Inspection Muscat Bay Team 09/05/2024 Pending We appreciate your cooperation and look forward to your prompt response. Best regards, Abdulrahim Al Balushi Assets & Operation Assistant Manager T: +968 24857000 F: +968 24826522 PO Box 605, Postal Code 115, Sultanate of Oman <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmuscatbay. com%2F&data=05%7C01%7CParam%40bahwanit.com%7C6d15950ad77a403ec38908db504ae28 2%7C6a91cfac8d604eeb957ea4a20154cad6%7C0%7C0%7C638192054775996347%7CUnknown% 7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn 0%3D%7C3000%7C%7C%7C&sdata=QBegOLilK%2FZDdS9oADdKWvnRHJa6MbCyyS6tsxhXTpA%3D& reserved=0> www.muscatbay.com This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt _____ From: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Sent: Wednesday, May 8, 2024 9:31:03 PM To: 'Abdulrahim AlBalushi' <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <hsapumal@muscatbay.com <mailto:hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> <gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> >; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: RE: SPARE STOCK LIST INVESTIGATION - CONTAINER NO 02 Dear Sir, Greetings of the day. As we agreed over the phone, I will be in Muscat Bay STP at 9:00 am tomorrow (09/05/2024) to inspect Container Number 02 which is kept outside of the fencing area. Kindly I request you to arrange Muscat Bay Team to coordinate the work. Kindly do the needful. Thanks & Regards, KARTHIKSANKAR CHINNADURAI Project Engineer Oman Water Treatment Co. S.A.O.C. P.O. Box 93, P.Code 124, Rusayl, Sultanate Of Oman. Tel: +968 24446514 /5/9, Fax:24446509, GSM:+968 92304432, 92172536 From: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Sent: Wednesday, May 8, 2024 11:13 AM To: 'Abdulrahim AlBalushi' <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <hsapumal@muscatbay.com <mailto:hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; 'gunasekaran@owatco.com' <gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> >; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: RE: SPARE STOCK LIST - CONTAINER NO 01 Dated 07/05/2024 Dear Sir, Greetings of the day. As promised, I am sharing with you the Spares Stock List, which was audited yesterday (08/05/2024) in Container No. 01 (Inside Fencing). We are pleased to inform you that the OWATCO Team will be ready to audit the second container in the presence of the MUSCAT BAY team. Please confirm the convenient date and time from your end. Thanks & Regards, KARTHIKSANKAR CHINNADURAI Project Engineer Oman Water Treatment Co. S.A.O.C. P.O. Box 93, P.Code 124, Rusayl, Sultanate Of Oman. Tel: +968 24446514 /5/9, Fax:24446509, GSM:+968 92304432, 92172536 From: Abdulrahim AlBalushi < <mailto:aalbalushi@muscatbay.com> aalbalushi@muscatbay.com> Sent: Tuesday, May 7, 2024 2:45 PM To: <mailto:karthik@owatco.com> karthik@owatco.com; 'Leelakrishnan' < <mailto:leelakrishnan@owatco.com> leelakrishnan@owatco.com>; Suvendu < <mailto:suvendu@owatco.com> suvendu@owatco.com>; MohanBabu < <mailto:mohanbabu@owatco.com> mohanbabu@owatco.com>; <mailto:gunasekaran@owatco.com> gunasekaran@owatco.com Cc: abdullah alnasri < <mailto:aalnasiri@muscatbay.com> aalnasiri@muscatbay.com>; Harendra Sapumal < <mailto:hsapumal@muscatbay.com> hsapumal@muscatbay.com>; Nouf AlHajri < <mailto:nalhajri@muscatbay.com> nalhajri@muscatbay.com>; Commercial Support < <mailto:csupport@muscatbay.com> csupport@muscatbay.com> Subject: Re: MOM: Action Required: Muscat Bay STP Capacity and Operational Issues Dear OWATCO team As discussed in our today meeting with Karthik and highlighted in the attached performance review, several critical issues need your immediate attention to ensure the operational integrity of the Muscat Bay STP. Critical Concerns: * SCADA System Mismanagement: Despite advice against unnecessary changes, your interventions have caused significant system malfunctions. Immediate corrective action is required. * Maintenance and Reporting Failures: Inadequate maintenance practices and incomplete reporting are unacceptable and must be addressed promptly. Required Actions: * Comprehensive System Review: Conduct a detailed assessment of all SCADA and related operational systems. * Enhance Reporting Standards: Adhere strictly to our designated reporting formats and timelines. Please check by clicking the next ( <https://arpro.live/stp-rr/daily-stp-ops-report/daily-muscat-bay-stp-operati on-maintenance-report> Submitting daily report STP planned Muscat Bay ) It is imperative that OWATCO collaborates closely with our team to rectify these issues swiftly. Failure to improve these operational standards could lead to further discussions about your contractual obligations. Please confirm receipt of this message and provide an update on the implementation of these critical actions. Best regards, Abdulrahim Al Balushi Assets & Operation Assistant Manager T: +968 24857000 F: +968 24826522 PO Box 605, Postal Code 115, Sultanate of Oman <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmuscatbay. com%2F&data=05%7C01%7CParam%40bahwanit.com%7C6d15950ad77a403ec38908db504ae28 2%7C6a91cfac8d604eeb957ea4a20154cad6%7C0%7C0%7C638192054775996347%7CUnknown% 7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn 0%3D%7C3000%7C%7C%7C&sdata=QBegOLilK%2FZDdS9oADdKWvnRHJa6MbCyyS6tsxhXTpA%3D& reserved=0> www.muscatbay.com This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt _____ From: Abdulrahim AlBalushi < <mailto:aalbalushi@muscatbay.com> aalbalushi@muscatbay.com> Sent: Monday, May 6, 2024 2:01:21 PM To: <mailto:karthik@owatco.com> karthik@owatco.com < <mailto:karthik@owatco.com> karthik@owatco.com>; 'Leelakrishnan' < <mailto:leelakrishnan@owatco.com> leelakrishnan@owatco.com>; Suvendu < <mailto:suvendu@owatco.com> suvendu@owatco.com>; MohanBabu < <mailto:mohanbabu@owatco.com> mohanbabu@owatco.com>; <mailto:gunasekaran@owatco.com> gunasekaran@owatco.com < <mailto:gunasekaran@owatco.com> gunasekaran@owatco.com> Cc: abdullah alnasri < <mailto:aalnasiri@muscatbay.com> aalnasiri@muscatbay.com>; Harendra Sapumal < <mailto:hsapumal@muscatbay.com> hsapumal@muscatbay.com>; Nouf AlHajri < <mailto:nalhajri@muscatbay.com> nalhajri@muscatbay.com>; Commercial Support < <mailto:csupport@muscatbay.com> csupport@muscatbay.com> Subject: MOM: Action Required: Muscat Bay STP Capacity and Operational Issues Dear Othman & OWATCO Valuble team “Greetings from Muscat BAY” I'm reaching out to highlight unresolved issues at the Muscat Bay STP. Despite our efforts, we have not achieved the design capacity of 750 m³ per day, which is critical to our operational goals. Attached are the meeting minutes from May 6, 2024, which detail: * Performance shortfalls * Asset reliability concerns * SCADA system challenges Please review the attached document carefully. It outlines specific actions needed to address these issues promptly. Your immediate attention and follow-up are crucial. Looking forward to your swift action. Best regards, Abdulrahim AlBalushi Assets and Operations Assistance Manager T: +968 2485700 F: +968 24826522 M: +968 97188865 PO Box 605, Postal Code 115, Sultanate of Oman <http://www.muscatbay.com> www.muscatbay.com ——- Analysis & Responses: ### Summary of the Email The email outlines various operational issues and corresponding responses regarding the Muscat Bay Sewage Treatment Plant (STP) for May 2024. Abdulrahim Al Balushi, the Assets & Operation Assistant Manager, has brought to light several urgent problems requiring immediate action: 1. **Frequent Shutdowns**: Occurring due to low levels in the equalization tank, especially during night shifts, which have not yet been resolved. The responsibility for arranging additional sewage from tankers to operate the STP is placed on the client. 2. **Plant Capacity and Output**: The plant's average total suspended effluents (TSE) output is below the design capacity. OWATCO mentioned that their contractual agreement was to produce a lower threshold of 380-400 cubic meters per day, with plans for Membrane Bioreactor (MBR) cleaning after EID holidays. 3. **Maintenance and Equipment Issues**: Noted discrepancies in maintenance, especially concerning Membrane 2. A lack of updates for some critical equipment reports, although calibration processes have commenced. 4. **Operational and Reporting Delays**: Continuous delays in attending meetings and site visits as well as providing monthly reports, although these reports have now been attached. 5. **Action Plans and Recommendations**: Includes a need for a comprehensive review of the SCADA system, adherence to reporting standards, and regular updates on maintenance and calibration activities. ### Draft Response Email Subject: Re: Urgent: May 2024 Operational Performance Issues at Muscat Bay STP Dear Abdulrahim, Thank you for your detailed analysis and the insights provided in the report for May 2024 operational issues at Muscat Bay STP. 1. **Frequent Shutdowns**: We acknowledge the issues caused by low levels in the equalization tank. We urge your team to coordinate the arrangement of sewage from external tankers as stipulated, to assist in mitigating these disruptions. 2. **Performance Metrics**: Regarding the plant’s capacity, we confirm our compliance with the agreed upon production levels. We appreciate your patience as we schedule the cleaning of MBR 2 post-EID holidays and will share the exact dates by June 13, 2024. 3. **Maintenance and Equipment**: We are addressing the maintenance discrepancies highlighted and have initiated the necessary steps for the calibration of critical equipment. We expect to notify you of the calibration schedules soon. 4. **Operational Efficiency**: We agree that timely communication and adherence to scheduled meetings are essential. We propose setting a recurring monthly meeting to ensure all parties are timely informed and able to address any immediate concerns. Could you please confirm your availability for a meeting to discuss the outlined issues further? We suggest [insert two proposed dates and times], please let us know which suits you best. 5. **Reporting and Documentation**: We have attached the missing monthly performance reports for your reference and will ensure that future communications and documentation align with the agreed standards. We are committed to enhancing our operational efficiency and reliability, as well as resolving the issues outlined in a timely manner. We look forward to your feedback and continued cooperation. Thank you for your attention to these matters. Best regards, KarthikSankar Chinnadurai Project Engineer Oman Water Treatment Co. S.A.O.C. P.O. Box 93, P.Code 124, Rusayl, Sultanate Of Oman Tel: +968 24446514 /5/9, Fax:24446509 GSM:+968 92304432, 92172536 Email: [karthik@owatco.com](mailto:karthik@owatco.com) [www.owatco.com](http://www.owatco.com)