Muscat Bay Help Desk

Main Email Body: Dear Sir/Madam, Greetings from Muscat Bay Helpdesk, Kindly be informed that there was a fire alarm in Zone 03 Building 66 today (22/06/2024) at 5:33pm and the FM team has muted the alarm & resetting the panel. However, you are hereby requested to dispatch your team for further investigation and rectification at the earliest. For your reference please find the attached photo . Thanks & Regards, Rahees P *Muscat Bay Helpdesk* *24 X 7 -* Help Desk Mobile No:+968 9805 9155 T: <+968%2024%20640000>+968 2485 7050 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> _________________ ARPro Mail Assistance : ### Summary **Email Summary:** - **Sender:** Muscat Bay Help Desk - **Recipients:** fateam.fmm@becoman.com, james.fmm@becoman.com - **Subject:** Fire Alarm in Z3-B62 - **Date:** 22 June 2024, 18:20:35 +0400 **Critical Technical Details:** - **Incident:** Fire alarm triggered in Zone 03 Building 66 on 22/06/2024 at 5:33 PM. - **Immediate Actions Taken:** FM team muted the alarm and reset the panel. - **Request:** Dispatch a team for further investigation and rectification. **Urgent Issues:** - **Action Required:** Immediate dispatch of the maintenance team to investigate and rectify the cause of the fire alarm. - **Attachment:** Photo for reference (not included in summary). **Contact Information:** - **Help Desk Mobile:** +968 9805 9155 - **Help Desk Phone:** +968 2485 7050 --- ### Draft Response **To:** Muscat Bay Help Desk (rahees.p@muscatbay.com) **Cc:** fateam.fmm@becoman.com, james.fmm@becoman.com **Subject:** Re: Fire Alarm in Z3-B62 Dear Rahees, Thank you for the prompt notification regarding the fire alarm incident in Zone 03 Building 66 on 22/06/2024 at 5:33 PM. We acknowledge the actions taken by your FM team to mute the alarm and reset the panel. Our team will be dispatched immediately to conduct a thorough investigation and necessary rectifications. **Preliminary Action Plan:** 1. **Dispatch Team:** A maintenance team will be sent to the site within the next hour. 2. **Investigation:** The team will conduct a detailed investigation to identify the cause of the alarm. 3. **Rectification:** Necessary corrective actions will be taken based on the findings. 4. **Report:** A comprehensive report will be prepared and shared with you upon completion of the investigation and rectification. Please find the attached photo for our reference. We will keep you updated on the progress and any significant findings. Thank you for your cooperation. Best Regards, Abdulrahim Al Balushi Assets and Operations Manager Becoman Phone: +968 [Your Contact Number] Email: abdulrahim.albalushi@becoman.com