Naila Al Raisi

Main Email Body: Dear Gets, We have noticed an increased complaints from clients indicating that it takes so long for quotations to be shared. Kindly explain the quotation obtaining process and the timelines for the same in order to discuss further. Thank you. Naila Al Raisi Customer Experience Supervisor T: <+968%2024%20640000>+968 24 857035 F: <+968%2024%20640000>+968 24 826522 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> [image: cid:image001.jpg@01D980CE.2F8BA700] <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Muscat Bay Help Desk [mailto:helpdesk@muscatbay.com] *Sent:* Tuesday, June 25, 2024 4:33 PM *To:* Naila Al Raisi <nalraisi@muscatbay.com> *Cc:* Praneeth <praneeth@kalhat.com>; Akbar H <akbarh@kalhat.com>; FM Muscat Bay <fmmuscatbay@kalhat.com> *Subject:* Complaints Report dated 9th June 2024 - 23rd June 2024 Dear Ms. Naila, Greetings from Muscat Bay Helpdesk! Please find the attached complaints report for your reference. Thanks & Regards, Sriraj *Muscat Bay Helpdesk* *24 X 7 -* Help Desk Mobile No:+968 9828 5725 T: <+968%2024%20640000>+968 2485 7050 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> _________________ ARPro Mail Assistance : ### Email Summary **From:** Naila Al Raisi **To:** praneeth@kalhat.com, akbarh@kalhat.com, helpdesk@muscatbay.com **Subject:** RE: Complaints Report dated 9th June 2024 - 23rd June 2024 **Date:** Wed, 26 Jun 2024 08:54:45 +0400 **Key Points:** 1. **Increased Complaints:** - Clients have reported delays in receiving quotations. 2. **Action Required:** - Explanation of the quotation obtaining process. - Timelines for sharing quotations need to be provided for further discussion. **Attachments:** - Complaints report for the period 9th June 2024 - 23rd June 2024 (attached in the original email from the Muscat Bay Help Desk). **Sender Details:** - Naila Al Raisi, Customer Experience Supervisor, Muscat Bay. - Contact: +968 24 857035, Fax: +968 24 826522 **Confidentiality Notice:** - The email contains proprietary information and is intended for the specified recipients only. ### Immediate Actions Needed 1. **Review Complaints Report:** - Analyze the attached complaints report to identify the nature and frequency of the delays in quotations. 2. **Process Explanation:** - Provide a detailed explanation of the current quotation obtaining process. - Include timelines for each step in the process. 3. **Identify Bottlenecks:** - Determine any potential bottlenecks or inefficiencies in the current process that may be causing delays. 4. **Plan Discussion:** - Prepare for a discussion on how to improve the quotation process to reduce delays. ### Draft Response from Abdulrahim Al Balushi --- **Subject:** RE: Complaints Report dated 9th June 2024 - 23rd June 2024 Dear Naila, Thank you for bringing this to our attention. We acknowledge the increased complaints regarding the delays in providing quotations. We are currently reviewing the attached complaints report to identify the specific issues and frequency of these delays. To address your concerns, here is a preliminary explanation of our current quotation obtaining process: 1. **Initial Request:** - Client submits a request for a quotation. - The request is logged into our system within 24 hours. 2. **Assessment and Documentation:** - The request is assessed by the relevant department. - Required documentation and details are gathered within 3-5 business days. 3. **Quotation Preparation:** - The quotation is prepared based on the gathered information. - This process