Muscat Bay Help Desk

Main Email Body: Dear Team, Greetings from Muscat Bay Helpdesk! Please find the trailing email complaint received from the resident for your reference and necessary action. Kindly do the needful at the earliest. Thanks & Regards, Sriraj *Muscat Bay Helpdesk* *24 X 7 -* Help Desk Mobile No:+968 9828 5725 T: <+968%2024%20640000>+968 2485 7050 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> ---------- Forwarded message --------- From: Saleh Al-Sulaimi <s.alsulaimi88@gmail.com> Date: Wed, Jun 26, 2024 at 8:43 PM Subject: Building 59 Beeping Noise from the faulty system controls To: Muscat Bay Community <community@muscatbay.com>, MB Helpdesk < helpdesk@muscatbay.com> Dear Muscat Bay Help Desk and Community, I am writing this email to express my frustration regarding the continuous beeping sound emitted by the controller in the lobby of my building Zaha 59, which I have been complaining about for the past three months. Despite numerous requests for technicians to address the issue, the problem persists. Best I have got is to silence it for an hour before it comes back beeping again. The incessant beeping has made my flat, which was supposed to be my peaceful retreat, unbearable. I have repeatedly contacted both the help desk and the community to resolve this matter, but to no actions. Unfortunately, If Muscat Bay does not take action to permanently silence this device, We are compelled to explore other means of resolution. I will be returning on Sunday and sincerely hope that this issue will finally be resolved. Kind regards, Saleh Z3 Building 59, Flat 2B _________________ ARPro Mail Assistance : ### Summary of Email **From:** Muscat Bay Help Desk **To:** james.fmm@becoman.com, joji.fmm@becoman.com, fateam.fmm@becoman.com **Subject:** Fwd: Building 59 Beeping Noise from the faulty system controls **Date:** Thu, 27 Jun 2024 10:12:48 +0400 **Key Technical Details:** - **Issue:** Continuous beeping sound from the controller in the lobby of Building Zaha 59. - **Duration:** Problem has persisted for three months. - **Temporary Fix:** Silencing the device for an hour; the beeping resumes thereafter. - **Location:** Z3 Building 59, Flat 2B. **Immediate Actions Needed:** 1. **Technician Dispatch:** Send a qualified technician to investigate and resolve the beeping noise. 2. **Permanent Solution:** Ensure the fix is permanent to prevent recurrence. 3. **Follow-Up:** Provide a detailed report on the actions taken and the status of the issue. **Urgent Issues:** - **Resident Frustration:** Saleh Al-Sulaimi has expressed significant frustration and potential escalation if the issue is not resolved. - **Operational Impact:** Continuous noise may affect other residents and overall satisfaction with the facility. ### Draft Response **To:** Saleh Al-Sulaimi <s.alsulaimi88@gmail.com> **Cc:** Muscat Bay Community <community@muscatbay.com>, MB Helpdesk <helpdesk@muscatbay.com> **Subject:** Re: Building 59 Beeping Noise from the faulty system controls Dear Saleh, Thank you for bringing this issue to our attention once again. We sincerely apologize for the inconvenience caused by the continuous beeping sound in the lobby of Building Zaha 59. **Immediate Action Plan:** 1. **Technician Dispatch:** A qualified technician will be dispatched to your building by [specific date/time] to investigate and resolve the issue. 2. **Permanent Solution:** We are committed to ensuring a permanent fix for this problem. Our team will thoroughly examine the controller and replace any faulty components if necessary. 3. **Follow-Up:** We will provide you with a detailed report on the actions taken and confirm the resolution of the issue. We understand the frustration this has caused and appreciate your patience. Please be assured that resolving this matter is our top priority. Should you have any further concerns, feel free to contact me directly. Kind regards, Abdulrahim Al Balushi Assets and Operations Manager Muscat Bay Phone: +968 9828 5725 Email: a.albalushi@muscat