RE: Rimal Global Contract
The Original Mail: Dear Abdulrahim, Referring to the attached email sent by you earlier, I still have some few questions that I need clarifications for; · Has the system been handed over to Kalhat and have they been trained ? · If the system is managed from your end, could you please arrange a time through this week to hand it over to me and explain its features? Thank you, Sara AlHarthi Operations Engineer T: <+968%2024%20640000>+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694>+968 99 188997 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Abdulrahim AlBalushi [mailto:aalbalushi@muscatbay.com] *Sent:* Monday, June 10, 2024 11:47 AM *To:* Sara Al Harthi <salharthi@muscatbay.com>; Harendra Sapumal < hsapumal@muscatbay.com> *Cc:* csupport@muscatbay.com; Abdullah AlNasiri <aalnasiri@muscatbay.com> *Subject:* Re: Rimal Global Contract Dear Sara, To address your inquiry directly: We do not have any contractor, including Rimal Global, for the street lighting system. Therefore, we do not have any AMC with anyone. The system is currently managed internally. Please let me know if you need any further information. Abdulrahim Al Balushi Assets & Operation Assistant Manager *T: *+968 24857000 *F: *+968 24826522 PO Box 605, Postal Code 115, Sultanate of Oman *www.muscatbay.com <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmuscatbay.com%2F&data=05%7C01%7CParam%40bahwanit.com%7C6d15950ad77a403ec38908db504ae282%7C6a91cfac8d604eeb957ea4a20154cad6%7C0%7C0%7C638192054775996347%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QBegOLilK%2FZDdS9oADdKWvnRHJa6MbCyyS6tsxhXTpA%3D&reserved=0>* [image: signatureImage] This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt ------------------------------ *From:* Sara Al Harthi <salharthi@muscatbay.com> *Sent:* Tuesday, June 4, 2024 2:21:42 PM *To:* Harendra Sapumal <hsapumal@muscatbay.com> *Cc:* csupport@muscatbay.com <csupport@muscatbay.com>; Abdulrahim AlBalushi <aalbalushi@muscatbay.com>; Abdullah AlNasiri <aalnasiri@muscatbay.com> *Subject:* RE: Rimal Global Contract Dear Sapumal, I am still waiting for your response in regards to the new street lights operator and would appreciate an update at your earliest. Thank you, Sara AlHarthi Operations Engineer T: <+968%2024%20640000>+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694>+968 99 188997 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Sara Al Harthi [mailto:salharthi@muscatbay.com] *Sent:* Wednesday, May 8, 2024 12:33 PM *To:* Harendra Sapumal <hsapumal@muscatbay.com> *Cc:* 'csupport@muscatbay.com' <csupport@muscatbay.com>; Abdulrahim AlBalushi <aalbalushi@muscatbay.com>; 'Abdullah AlNasiri' < aalnasiri@muscatbay.com> *Subject:* Rimal Global Contract Dear Sapumal, I am taking over the Lighting supervision ( operation side) gradually and I came to know that the contract with Rimal Global has been canceled. Please update me and send me the related document to get through it for more information. Thank you, Sara AlHarthi Operations Engineer T: <+968%2024%20640000>+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694>+968 99 188997 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt ——- Analysis & Responses: ### Summary of Technical Email #### Operational Details: - Sara AlHarthi is inquiring about the status of the street lighting system, specifically questioning whether it has been handed over to another entity, Kalhat, and if they have received any training on the system. - The system is currently managed internally and not outsourced to any contractor, including Rimal Global. - Abdulrahim Al Balushi clarified that there is no annual maintenance contract (AMC) with any outside vendors for this system. #### Issues Raised: - Lack of clear communication about the management and operational status of the street lighting system leading to Sara seeking clarifications. - Sara requests specifics about the system’s handover and training provided to Kalhat. #### Action Items: - Schedule a meeting to facilitate the handover of the system management to Sara and to brief her on its features. - Provide more detailed information or documentation on the current operational procedures for the street lighting system. ### Draft Response to Email Subject: RE: Rimal Global Contract Dear Sara, Thank you for your email and for highlighting the key points regarding the street lighting system’s management. I appreciate your diligence in ensuring smooth operational continuity. Regarding your inquiries: 1. The system hasn’t been transferred to Kalhat; it is still managed internally by our team. As such, no training has been provided to Kalhat. 2. I am available to discuss and hand over the system to you. I propose we schedule a meeting later this week to go through the system’s features and management specifics. Please let me know your availability, and I will do my best to accommodate. Additionally, I will prepare an overview of the current operational status and any relevant documentation that you might need for a smoother transition and understanding of the system. Please feel free to reach out if you have further questions or need more information ahead of our meeting. Looking forward to our discussion. Best Regards, Abdulrahim Al Balushi Assets & Operation Assistant Manager Muscat Bay, Oman T: +968 24857000 [Email Signature] Attachments: [Link to Operational Procedural Documentation if available]