Abdullah AlNasiri

Main Email Body: Dear Abubaker We have hired Muna Noor on the basis that such a company will act on a proactive basis instead of reactive. Now after 3 year of tie-up with you it is really sad that we see such reports about snakes in our site, while after three years of pest control our site is supposed to be fully vaccinated from snakes. Even last year we didn’t experience such a number of complaints. If proper pest control was done we suppose not to receive such a number of complaints in two weeks, but I think due to shortages and absence of proper supervision we have arrived to these unwelcomed incidents. I do not need to tell what should be done, just assure that to get your team homework done with perfection, as for any new report we will not tolerate it and will impose penalties. Regards Abdullah AlNasiri Vice President- Customer Experience *T: *+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694> +968 95 790000 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Mohammed Abubaker [mailto:abubaker@mni-llc.com] *Sent:* Thursday, June 27, 2024 10:14 AM *To:* Saleem AlDarai <saldarai@muscatbay.com> *Cc:* Abdullah AlNasiri <aalnasiri@muscatbay.com>; Philip Abdo < philip@mni-llc.com>; Sandeep Patil <sandeep.patil@mni-llc.com>; sivakumar@kalhat.com; Abdulrahim AlBalushi <aalbalushi@muscatbay.com>; Praneeth <praneeth@kalhat.com>; Karan Sule <karan@mni-llc.com> *Subject:* RE: Report on reptile observation Dear Saleem, I hope this message finds you well. I am writing to inform you of a comprehensive site inspection done by our pest control team yesterday, addressing to the recent snake sightings across multiple locations in Muscat Bay. These areas include the Main Entrance Area, Village Square, Sales Center, and Jumera Hotel Surrounding Areas etc. Our experts conducted a thorough investigation to determine the hot spots where these issues are most prevalent. Following the inspection, we have already initiated an extensive treatment plan targeting these critical areas. The rugged terrain of Muscat Bay, with its surrounding & internal mountains, creates a unique habitat that is perfect for various reptiles like snakes. The area's natural geography offers ample hiding spots and an ideal climate for snakes like the wadi Racer and viper etc. Our methods are designed to effectively repel and mitigate the snake presence, ensuring the safety and well-being of the community. We will continue these treatments at regular intervals of 2-3 days until the problem is completely resolved. We understand the urgency of this matter and are committed to providing a swift and effective response. Please feel free to contact us should you require further details or wish to discuss specific concerns. Thank you for entrusting us with the safety of Muscat Bay. We look forward to your cooperation in this important matter. Kind Regards, *Muhammad Abubaker* Technical Specialist Muna Noor International Pest Control Division +968 24590310 | +968 95568053 www.munanoorgroup.com abubaker@mni-llc.com Muscat,Sultanate of Oman <https://www.facebook.com/PCDMNI> <https://www.instagram.com/mni_pcd/> <https://www.linkedin.com/company/muna-noor-international-llc-pcd/?viewAsMember=true> <https://twitter.com/MunaLlc> *From:* Saleem AlDarai <saldarai@muscatbay.com> *Sent:* Thursday, June 27, 2024 9:04 AM *To:* Mohammed Abubaker <abubaker@mni-llc.com> *Cc:* Abdullah AlNasiri <aalnasiri@muscatbay.com>; Philip Abdo < philip@mni-llc.com>; Sandeep Patil <sandeep.patil@mni-llc.com>; sivakumar@kalhat.com; Abdulrahim AlBalushi <aalbalushi@muscatbay.com>; Praneeth <praneeth@kalhat.com> *Subject:* FW: Report on reptile observation *Importance:* High Dear Mohammed, Thank you for your immediate action and visiting our site yesterday as per shared location. Please update us on this subject at the earliest. Regards, Saleem AlDarai Leasing Specialist T: <+968%2024%20640000>+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694>+968 98 892349 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Abdullah AlNasiri [mailto:aalnasiri@muscatbay.com] *Sent:* Tuesday, June 25, 2024 11:44 AM *To:* 'Philip Abdo' <philip@mni-llc.com>; 'Sandeep Patil' < sandeep.patil@mni-llc.com>; 'Mohammed Abubaker' <abubaker@mni-llc.com> *Cc:* 'Praneeth' <praneeth@kalhat.com>; 'Abdulrahim AlBalushi' < aalbalushi@muscatbay.com>; 'Sivakumar - Garden' <sivakumar@kalhat.com> *Subject:* FW: Report on reptile observation Dears Muna Noor team The attached report showing three snakes found/killed last week. This is exposing our reputation to a real risk as such hazards we cannot tolerate with them. We kindly requesting you to visit the sites where these snacks found and to intensify the pest control, as well to refresh snakes pest control around whole site. You may liaise with Siva Kumar to guide you in the locations were snakes found. Regards Abdullah AlNasiri Vice President- Customer Experience *T: *+968 24 857000 F: <+968%2024%20640000>+968 24 826522 M: <+968%2095%20194694> +968 95 790000 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Praneeth [mailto:praneeth@kalhat.com <praneeth@kalhat.com>] *Sent:* Monday, June 24, 2024 1:35 PM *To:* Abdullah AlNasiri <aalnasiri@muscatbay.com> *Cc:* Naila Al Raisi <nalraisi@muscatbay.com>; Sara Al Harthi < salharthi@muscatbay.com>; Abdulrahim AlBalushi <aalbalushi@muscatbay.com>; Akbar H <akbarh@kalhat.com>; FM Muscat Bay <fmmuscatbay@kalhat.com>; ROSARIO <rosario@assarain.com>; Alok R Varma <alokvarma@assarain.com> *Subject:* Report on reptile observation Dear Mr. Abdullah, As discussed, Please find the attached snake sighting report, photos were not captured during few instances. Your usual support is much appreciated. *Best Regards,* *Praneeth Kumar Arati* *Operations Manager* *Kalhat Services & Trading LLC* PO Box 2258, PC 112, Ruwi-Muscat, Sultanate of Oman *Mob*: +968-93214580 _________________ ARPro Mail Assistance : ### Email Summary **Critical Technical Details:** 1. **Reptile Sightings:** - Multiple snake sightings reported in Muscat Bay: Main Entrance Area, Village Square, Sales Center, and Jumera Hotel Surrounding Areas. - Types of snakes observed: Wadi Racer and viper. 2. **Inspection and Findings:** - Comprehensive site inspection conducted by Muna Noor's pest control team. - Identification of hot spots where snake presence is most prevalent. - Rugged terrain and natural geography of Muscat Bay create ideal habitats for reptiles. 3. **Actions Taken:** - Initiation of an extensive treatment plan targeting critical areas. - Treatments to be conducted at regular intervals of 2-3 days until the issue is resolved. **Immediate Actions Needed:** 1. **Enhanced Pest Control:** - Intensify pest control measures across the entire site. - Refresh snake pest control strategies. - Coordination with Siva Kumar for guidance on specific locations where snakes were found. 2. **Monitoring and Reporting:** - Continuous monitoring and immediate reporting of any new snake sightings. - Regular updates on the effectiveness of the treatment plan. **Urgent Issues:** - The presence of snakes poses a significant risk to the reputation and safety of Muscat Bay. - Immediate need for effective pest control to prevent further complaints and potential penalties. ### Draft Response to Abdulrahim Al Balushi --- **To:** Abdulrahim AlBalushi <aalbalushi@muscatbay.com> **Cc:** Abdullah AlNasiri <aalnasiri@muscatbay.com>, Saleem AlDarai <saldarai@muscatbay.com> **Subject:** Immediate Action Required: Reptile Sightings and Pest Control Measures Dear Abdulrahim, I hope this message finds you well. I am writing to address the recent reports of snake sightings at various locations within Muscat Bay. As highlighted in the communications, our site has experienced multiple incidents involving snakes, which have raised significant concerns regarding safety and reputation. **Immediate Actions Taken:** 1. **Site Inspection:** A comprehensive inspection was conducted by Muna Noor's pest control team, identifying key hot spots. 2. **Treatment Plan:** An extensive treatment plan has been initiated, targeting critical areas with treatments scheduled at regular intervals of 2-3 days. **Urgent Actions Required:** 1. **Enhanced Pest Control:** We need to intensify our pest control measures across the entire site and refresh our snake pest control strategies. 2. **Coordination:** Please liaise with Siva Kumar to guide the pest control team to the specific locations where snakes were found. 3. **Monitoring:**