Muscat Bay Help Desk

Main Email Body: Dear Team, Greetings from Muscat Bay Helpdesk! Please find the trailing email complaint received for D48 for your reference and necessary action. Kindly do the needful at the earliest. Thanks & Regards, Sriraj *Muscat Bay Helpdesk* *24 X 7 -* Help Desk Mobile No:+968 9828 5725 T: <+968%2024%20640000>+968 2485 7050 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> ---------- Forwarded message --------- From: Damien Dale <daled@hamptons.om> Date: Thu, Jun 27, 2024 at 9:40 AM Subject: Building 484, Zone 3 - Fire alarm fault To: Muscat Bay Help Desk <helpdesk@muscatbay.com> Cc: Muscat Bay Community <community@muscatbay.com> Dear @Muscat Bay Help Desk <helpdesk@muscatbay.com> I trust this email finds you well, one of our tenants has informed that the fire alarm panel is going of for the past two mornings. Please could you investigate. *Damien Dale* *Operations Manager - Property Services* *Hamptons International* Al Manahil Building| Mezzanine Floor | Shatti Al Qurum | Oman t. +968 24 699 773 m. +968 90 975 551 e. daled@hamptons.om w. www.hamptons.om _________________ ARPro Mail Assistance : ### Summary **Email Information:** - **From:** Muscat Bay Help Desk - **To:** james.fmm@becoman.com, joji.fmm@becoman.com, fateam.fmm@becoman.com - **Subject:** Fwd: Building 484, Zone 3 - Fire alarm fault - **Date:** Thu, 27 Jun 2024 10:15:06 +0400 **Critical Technical Details:** - **Issue:** Fire alarm panel in Building 484, Zone 3 has been going off for the past two mornings. - **Reported By:** Damien Dale, Operations Manager - Property Services, Hamptons International - **Initial Complaint Received:** Thu, Jun 27, 2024 at 9:40 AM **Immediate Actions Needed:** 1. **Investigation:** Immediate investigation into the fire alarm fault in Building 484, Zone 3. 2. **Resolution:** Quick resolution to prevent further disruptions. 3. **Communication:** Update Damien Dale and Muscat Bay Help Desk on the findings and actions taken. **Urgent Issues:** - Potential safety risk due to malfunctioning fire alarm. - Disruption to tenants and potential dissatisfaction. ### Draft Response --- **To:** helpdesk@muscatbay.com **Cc:** community@muscatbay.com, james.fmm@becoman.com, joji.fmm@becoman.com, fateam.fmm@becoman.com **Subject:** Re: Building 484, Zone 3 - Fire alarm fault Dear Damien, Thank you for bringing this issue to our attention. We acknowledge the fire alarm fault in Building 484, Zone 3, as reported. Our team has been alerted and will be dispatched immediately to investigate and resolve the problem. Ensuring the safety and comfort of our tenants is our top priority, and we will work diligently to address this malfunction. We will keep you updated on our progress and notify you once the issue has been resolved. Thank you for your patience and cooperation. Best Regards, Abdulrahim Al Balushi Assets and Operations Manager Muscat Bay +968 9828 5725 abdulrahim@muscatbay.com --- **Preliminary Action Plan:** 1. **Dispatch Team:** Send maintenance team to Building 484, Zone 3 immediately. 2. **Investigate Issue:** Conduct a thorough check of the fire alarm system to identify the fault. 3. **Implement Fix:** Repair or replace faulty components as necessary. 4. **Update Stakeholders:** Provide regular updates to Damien Dale and the Muscat Bay Help Desk on the status and resolution of the issue