Karan Sule

Main Email Body: Dear Mr. Abdullah, Greetings..! Regards with the trailing mail for the snake infestation in the vicinity. We have planned to engage our team tomorrow Friday 28th June,2024 for the service to cover the maximum area. We assure you to get the solution for the ongoing infestation. We expect your support to complete the task by giving us some time to cover the areas and get the solution as soon as possible. The pictures and videos will be shared to you after the service. Thanks for your cooperation. [Logo, company name Description automatically generated] [Qr code Description automatically generated]Karan Sule Operations Manager Muna Noor International LLC [cid:image006.png@01DAC893.146238A0] +968 24590310 [cid:image011.png@01DAC893.146238A0] +968 93365769 [cid:image012.png@01DAC893.146238A0] www.munanoorgroup.com<http://www.munanoorgroup.com/> [cid:image013.png@01DAC893.146238A0] Karan@mni-llc.com<mailto:Karan@mni-llc.com> [cid:image014.png@01DAC893.146238A0] Muscat, Sultanate of Oman [cid:image015.png@01DAC893.146238A0]<https://www.instagram.com/munanoorgroup/>[cid:image016.png@01DAC893.146238A0]<https://www.facebook.com/Muna-Noor-Group-112607874405745/?ref=page_internal> [cid:image017.png@01DAC893.146238A0] <https://www.linkedin.com/company/muna-noor-group/mycompany/?viewAsMember=true> [cid:image018.png@01DAC893.146238A0] <https://twitter.com/munanoorgroup1> From: Abdullah AlNasiri <aalnasiri@muscatbay.com> Sent: Thursday, June 27, 2024 11:12 AM To: Mohammed Abubaker <abubaker@mni-llc.com>; Saleem AlDarai <saldarai@muscatbay.com> Cc: Philip Abdo <philip@mni-llc.com>; Sandeep Patil <sandeep.patil@mni-llc.com>; sivakumar@kalhat.com; Abdulrahim AlBalushi <aalbalushi@muscatbay.com>; Praneeth <praneeth@kalhat.com>; Karan Sule <karan@mni-llc.com> Subject: RE: Report on reptile observation Dear Abubaker We have hired Muna Noor on the basis that such a company will act on a proactive basis instead of reactive. Now after 3 year of tie-up with you it is really sad that we see such reports about snakes in our site, while after three years of pest control our site is supposed to be fully vaccinated from snakes. Even last year we didn't experience such a number of complaints. If proper pest control was done we suppose not to receive such a number of complaints in two weeks, but I think due to shortages and absence of proper supervision we have arrived to these unwelcomed incidents. I do not need to tell what should be done, just assure that to get your team homework done with perfection, as for any new report we will not tolerate it and will impose penalties. Regards Abdullah AlNasiri Vice President- Customer Experience T: +968 24 857000 F: <tel:+968%2024%20640000> +968 24 826522 M: <tel:+968%2095%20194694> +968 95 790000 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com<http://muscatbay.com/> [cid:image019.jpg@01DAC893.146238A0]<https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt From: Mohammed Abubaker [mailto:abubaker@mni-llc.com<mailto:abubaker@mni-llc.com>] Sent: Thursday, June 27, 2024 10:14 AM To: Saleem AlDarai <saldarai@muscatbay.com<mailto:saldarai@muscatbay.com>> Cc: Abdullah AlNasiri <aalnasiri@muscatbay.com<mailto:aalnasiri@muscatbay.com>>; Philip Abdo <philip@mni-llc.com<mailto:philip@mni-llc.com>>; Sandeep Patil <sandeep.patil@mni-llc.com<mailto:sandeep.patil@mni-llc.com>>; sivakumar@kalhat.com<mailto:sivakumar@kalhat.com>; Abdulrahim AlBalushi <aalbalushi@muscatbay.com<mailto:aalbalushi@muscatbay.com>>; Praneeth <praneeth@kalhat.com<mailto:praneeth@kalhat.com>>; Karan Sule <karan@mni-llc.com<mailto:karan@mni-llc.com>> Subject: RE: Report on reptile observation Dear Saleem, I hope this message finds you well. I am writing to inform you of a comprehensive site inspection done by our pest control team yesterday, addressing to the recent snake sightings across multiple locations in Muscat Bay. These areas include the Main Entrance Area, Village Square, Sales Center, and Jumera Hotel Surrounding Areas etc. Our experts conducted a thorough investigation to determine the hot spots where these issues are most prevalent. Following the inspection, we have already initiated an extensive treatment plan targeting these critical areas. The rugged terrain of Muscat Bay, with its surrounding & internal mountains, creates a unique habitat that is perfect for various reptiles like snakes. The area's natural geography offers ample hiding spots and an ideal climate for snakes like the wadi Racer and viper etc. Our methods are designed to effectively repel and mitigate the snake presence, ensuring the safety and well-being of the community. We will continue these treatments at regular intervals of 2-3 days until the problem is completely resolved. We understand the urgency of this matter and are committed to providing a swift and effective response. Please feel free to contact us should you require further details or wish to discuss specific concerns. Thank you for entrusting us with the safety of Muscat Bay. We look forward to your cooperation in this important matter. [cid:image020.png@01DAC893.146238A0] [cid:image021.png@01DAC893.146238A0] Kind Regards, Muhammad Abubaker Technical Specialist Muna Noor International Pest Control Division +968 24590310 | +968 95568053 www.munanoorgroup.com<http://www.munanoorgroup.com/> abubaker@mni-llc.com<mailto:abubaker@mni-llc.com> Muscat,Sultanate of Oman [cid:image022.png@01DAC893.146238A0]<https://www.facebook.com/PCDMNI> [cid:image023.png@01DAC893.146238A0] <https://www.instagram.com/mni_pcd/> [cid:image027.png@01DAC893.146238A0] <https://www.linkedin.com/company/muna-noor-international-llc-pcd/?viewAsMember=true> [cid:image028.png@01DAC893.146238A0] <https://twitter.com/MunaLlc> From: Saleem AlDarai <saldarai@muscatbay.com<mailto:saldarai@muscatbay.com>> Sent: Thursday, June 27, 2024 9:04 AM To: Mohammed Abubaker <abubaker@mni-llc.com<mailto:abubaker@mni-llc.com>> Cc: Abdullah AlNasiri <aalnasiri@muscatbay.com<mailto:aalnasiri@muscatbay.com>>; Philip Abdo <philip@mni-llc.com<mailto:philip@mni-llc.com>>; Sandeep Patil <sandeep.patil@mni-llc.com<mailto:sandeep.patil@mni-llc.com>>; sivakumar@kalhat.com<mailto:sivakumar@kalhat.com>; Abdulrahim AlBalushi <aalbalushi@muscatbay.com<mailto:aalbalushi@muscatbay.com>>; Praneeth <praneeth@kalhat.com<mailto:praneeth@kalhat.com>> Subject: FW: Report on reptile observation Importance: High Dear Mohammed, Thank you for your immediate action and visiting our site yesterday as per shared location. Please update us on this subject at the earliest. Regards, Saleem AlDarai Leasing Specialist T: <tel:+968%2024%20640000> +968 24 857000 F: <tel:+968%2024%20640000> +968 24 826522 M: <tel:+968%2095%20194694> +968 98 892349 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com<http://muscatbay.com/> [cid:image029.jpg@01DAC893.146238A0]<https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt From: Abdullah AlNasiri [mailto:aalnasiri@muscatbay.com<mailto:aalnasiri@muscatbay.com>] Sent: Tuesday, June 25, 2024 11:44 AM To: 'Philip Abdo' <philip@mni-llc.com<mailto:philip@mni-llc.com>>; 'Sandeep Patil' <sandeep.patil@mni-llc.com<mailto:sandeep.patil@mni-llc.com>>; 'Mohammed Abubaker' <abubaker@mni-llc.com<mailto:abubaker@mni-llc.com>> Cc: 'Praneeth' <praneeth@kalhat.com<mailto:praneeth@kalhat.com>>; 'Abdulrahim AlBalushi' <aalbalushi@muscatbay.com<mailto:aalbalushi@muscatbay.com>>; 'Sivakumar - Garden' <sivakumar@kalhat.com<mailto:sivakumar@kalhat.com>> Subject: FW: Report on reptile observation Dears Muna Noor team The attached report showing three snakes found/killed last week. This is exposing our reputation to a real risk as such hazards we cannot tolerate with them. We kindly requesting you to visit the sites where these snacks found and to intensify the pest control, as well to refresh snakes pest control around whole site. You may liaise with Siva Kumar to guide you in the locations were snakes found. Regards Abdullah AlNasiri Vice President- Customer Experience T: +968 24 857000 F: <tel:+968%2024%20640000> +968 24 826522 M: <tel:+968%2095%20194694> +968 95 790000 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com<http://muscatbay.com/> [cid:image030.jpg@01DAC893.146238A0]<https://muscatbay.com/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt From: Praneeth [mailto:praneeth@kalhat.com] Sent: Monday, June 24, 2024 1:35 PM To: Abdullah AlNasiri <aalnasiri@muscatbay.com<mailto:aalnasiri@muscatbay.com>> Cc: Naila Al Raisi <nalraisi@muscatbay.com<mailto:nalraisi@muscatbay.com>>; Sara Al Harthi <salharthi@muscatbay.com<mailto:salharthi@muscatbay.com>>; Abdulrahim AlBalushi <aalbalushi@muscatbay.com<mailto:aalbalushi@muscatbay.com>>; Akbar H <akbarh@kalhat.com<mailto:akbarh@kalhat.com>>; FM Muscat Bay <fmmuscatbay@kalhat.com<mailto:fmmuscatbay@kalhat.com>>; ROSARIO <rosario@assarain.com<mailto:rosario@assarain.com>>; Alok R Varma <alokvarma@assarain.com<mailto:alokvarma@assarain.com>> Subject: Report on reptile observation Dear Mr. Abdullah, As discussed, Please find the attached snake sighting report, photos were not captured during few instances. Your usual support is much appreciated. Best Regards, Praneeth Kumar Arati Operations Manager [cid:image031.png@01DAC893.146238A0] Kalhat Services & Trading LLC PO Box 2258, PC 112, Ruwi-Muscat, Sultanate of Oman Mob: +968-93214580 _________________ ARPro Mail Assistance : ### Summary for Assets and Operations Manager #### Critical Technical Details: 1. **Snake Infestation Reports**: - Multiple snake sightings across Muscat Bay, including Main Entrance Area, Village Square, Sales Center, and Jumera Hotel Surrounding Areas. - Types of snakes reported: Wadi Racer and Viper. 2. **Inspection and Action**: - Comprehensive site inspection conducted by Muna Noor's pest control team. - Initiation of an extensive treatment plan targeting critical areas. - Regular treatments planned at intervals of 2-3 days until the issue is resolved. 3. **Concerns Raised**: - Abdullah AlNasiri expressed dissatisfaction with the current pest control measures, citing an increase in snake complaints. - Emphasis on the need for proactive pest control rather than reactive measures. - Warning of potential penalties for any future incidents. #### Immediate Actions Needed: 1. **Support and Coordination**: - Cooperation from Muscat Bay team to allow Muna Noor's pest control team to access and treat the affected areas. 2. **Monitoring and Reporting**: - Muna Noor to provide updates, including pictures and videos post-service. 3. **Internal Review**: - Evaluate the effectiveness of the current pest control measures and identify areas for improvement. #### Urgent Issues: 1. **Reputation Risk**: - Immediate action required to mitigate the snake infestation to protect Muscat Bay's reputation. 2. **Operational Efficiency**: - Ensuring timely and effective pest control measures to prevent further complaints and potential penalties. --- ### Draft Response to Abdulrahim Al Balushi Subject: Immediate Actions on Snake Infestation at Muscat Bay Dear Abdulrahim, I hope this message finds you well. Following the recent reports and concerns raised regarding the snake infestation at Muscat Bay, we have taken immediate steps to address the situation. Our pest control team conducted a comprehensive site inspection yesterday, identifying key areas of concern including the Main Entrance Area, Village Square, Sales Center, and Jumera Hotel Surrounding Areas. We have initiated an extensive treatment plan targeting these critical areas and will continue treatments at regular intervals of 2-3 days until the problem is completely resolved. We assure you that we are committed to providing a swift and effective response to ensure the safety and well-being of the community. We kindly request your support to facilitate our team's access to the necessary areas and to allow sufficient time for the treatments to be effective. We will provide you with updates, including pictures and videos, after each service. Thank you for your cooperation and understanding. Please feel free to contact us should you require further details or wish to discuss specific concerns. Best regards, Karan Sule