Naila Al Raisi

Main Email Body: Dear Praneeth, Your below email is noted with thanks. Naila Al Raisi Customer Experience Supervisor T: <+968%2024%20640000>+968 24 857035 F: <+968%2024%20640000>+968 24 826522 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> [image: cid:image001.jpg@01D980CE.2F8BA700] <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Praneeth [mailto:praneeth@kalhat.com] *Sent:* Wednesday, June 26, 2024 2:04 PM *To:* Naila Al Raisi <nalraisi@muscatbay.com> *Cc:* FM Muscat Bay <fmmuscatbay@kalhat.com>; Abdulrahim AlBalushi < aalbalushi@muscatbay.com>; Akbar H <akbarh@kalhat.com>; Muscat Bay Help Desk <helpdesk@muscatbay.com> *Subject:* RE: Complaints Report dated 9th June 2024 - 23rd June 2024 Dear Naila, Thanks for your mail, we had noticed a delay in submitting quotes due to internal process however please note there is a special approval from management to shorten to a minimum. Corrective measures: Dedicated resource for Muscat Bay for quotes tracking. Quotes will be sent through CAFM system for approval to avoid additional paper works. For any major quotes involving third party vendors we request for 3 to 4 days of lead time, and we will stick to the provided time lines from now on. *Best Regards,* *Praneeth Kumar Arati* *Operations Manager* *Kalhat Services & Trading LLC* PO Box 2258, PC 112, Ruwi-Muscat, Sultanate of Oman *Mob*: +968-93214580 *From:* Naila Al Raisi <nalraisi@muscatbay.com> *Sent:* Wednesday, June 26, 2024 8:55 AM *To:* Praneeth <praneeth@kalhat.com>; Akbar H <akbarh@kalhat.com>; Muscat Bay Help Desk <helpdesk@muscatbay.com> *Cc:* FM Muscat Bay <fmmuscatbay@kalhat.com>; Abdulrahim AlBalushi < aalbalushi@muscatbay.com> *Subject:* RE: Complaints Report dated 9th June 2024 - 23rd June 2024 Dear Gets, We have noticed an increased complaints from clients indicating that it takes so long for quotations to be shared. Kindly explain the quotation obtaining process and the timelines for the same in order to discuss further. Thank you. Naila Al Raisi Customer Experience Supervisor T: <+968%2024%20640000>+968 24 857035 F: <+968%2024%20640000>+968 24 826522 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt *From:* Muscat Bay Help Desk [mailto:helpdesk@muscatbay.com] *Sent:* Tuesday, June 25, 2024 4:33 PM *To:* Naila Al Raisi <nalraisi@muscatbay.com> *Cc:* Praneeth <praneeth@kalhat.com>; Akbar H <akbarh@kalhat.com>; FM Muscat Bay <fmmuscatbay@kalhat.com> *Subject:* Complaints Report dated 9th June 2024 - 23rd June 2024 Dear Ms. Naila, Greetings from Muscat Bay Helpdesk! Please find the attached complaints report for your reference. Thanks & Regards, Sriraj *Muscat Bay Helpdesk* *24 X 7 -* Help Desk Mobile No:+968 9828 5725 T: <+968%2024%20640000>+968 2485 7050 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> _________________ ARPro Mail Assistance : ### Email Summary **From:** Naila Al Raisi **To:** praneeth@kalhat.com **Subject:** RE: Complaints Report dated 9th June 2024 - 23rd June 2024 **Date:** Wed, 26 Jun 2024 15:18:14 +0400 #### Critical Technical Details: 1. **Issue:** Increased complaints from clients about delays in sharing quotations. 2. **Cause:** Internal process delays in submitting quotes. 3. **Corrective Measures Proposed by Praneeth Kumar Arati:** - **Dedicated Resource:** Assign a dedicated resource for Muscat Bay to track quotes. - **System Implementation:** Use CAFM system for quote approvals to reduce paperwork. - **Lead Time:** Request 3 to 4 days for major quotes involving third-party vendors. #### Immediate Actions Needed: 1. **Approval and Implementation:** Review and approve the proposed corrective measures. 2. **Resource Allocation:** Assign a dedicated resource for tracking quotes. 3. **System Integration:** Ensure CAFM system is set up and operational for quote approvals. 4. **Communication:** Inform clients about the new lead times and improved processes. #### Urgent Issues: - Delays in quote submissions affecting client satisfaction. - Need for a streamlined process to ensure timely quote delivery. --- ### Draft Response to Abdulrahim Al Balushi **To:** Abdulrahim Al Balushi **Cc:** Naila Al Raisi, Praneeth Kumar Arati, FM Muscat Bay, Akbar H, Muscat Bay Help Desk **Subject:** Re: Complaints Report dated 9th June 2024 - 23rd June 2024 Dear Abdulrahim, I hope this message finds you well. Following the recent communication regarding increased client complaints about delays in sharing quotations, I wanted to address the main points and outline our immediate action plan: 1. **Dedicated Resource Allocation:** We will assign a dedicated resource specifically for tracking quotations related to Muscat Bay. This should help streamline the process and reduce delays. 2. **CAFM System Integration:** To minimize paperwork and expedite approvals, we will utilize the CAFM system for all quote approvals. This will ensure a more efficient workflow. 3. **Lead Time for Major Quotes:** For any major quotations involving third-party vendors, we will require a lead time of 3 to 4 days. This will be communicated clearly to all stakeholders to manage expectations better. We believe these measures will significantly improve our response times and enhance client satisfaction. Please let me know if you have any additional suggestions or if there are other areas you think we should focus on. Thank you for your attention to this matter. Best