Muscat Bay Community

Main Email Body: Dear Team, I would like to follow up on an issue in the garage area that has remained unresolved for over a month. Please do the needful ASAP. *Best Regards,* Community Management T: <+968%2024%20640000>+968 24 857040 F: <+968%2024%20640000>+968 24 826522 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> [image: cid:image001.jpg@01D9D38C.D9B23F80] <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. *From:* Muscat Bay Community [mailto:community@muscatbay.com] *Sent:* 12 May 2024 15:21 *To:* 'Muscat Bay Help Desk' <helpdesk@muscatbay.com> *Cc:* Naila Al Raisi <nalraisi@muscatbay.com> *Subject:* FW: Leaks *Importance:* High Dear HD Team, Below complaint in building 54 please do the needful. *Best Regards,* Community Management T: <+968%2024%20640000>+968 24 857040 F: <+968%2024%20640000>+968 24 826522 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> [image: cid:image001.jpg@01D9D38C.D9B23F80] <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt. *From:* jared Dayeh [mailto:jared.dayeh@gmail.com <jared.dayeh@gmail.com>] *Sent:* 08 May 2024 22:29 *To:* Community <community@muscatbay.com> *Subject:* Leaks Kindly fix this long time ago issue We cannot park anymore _________________ ARPro Mail Assistance : ### Summary for Assets and Operations Manager **Critical Technical Details:** - **Issue:** Persistent leaks in the garage area of building 54. - **Duration:** Unresolved for over a month. - **Impact:** Inability to park vehicles. **Immediate Actions Needed:** 1. **Inspection:** Immediate technical inspection of the garage area in building 54 to assess the extent of the leaks. 2. **Repair Plan:** Develop and implement a repair plan to address the leaks promptly. 3. **Follow-Up:** Ensure continuous follow-up until the issue is fully resolved. **Urgent Issues:** - The unresolved leak is causing significant inconvenience to residents, as they are unable to park their vehicles. - The delay in addressing the issue could lead to further damage and increased repair costs. --- ### Draft Response for Abdulrahim Al Balushi --- **To:** community@muscatbay.com **Cc:** helpdesk@muscatbay.com, nalraisi@muscatbay.com **Subject:** Immediate Action Required for Garage Leak Issue in Building 54 Dear Community Management Team, Thank you for bringing the issue of the persistent leaks in the garage area of building 54 to our attention. We understand the inconvenience this has caused and the urgency required to resolve it. Our immediate action plan is as follows: 1. **Inspection:** Our technical team will conduct a thorough inspection of the affected area today to assess the extent of the leaks. 2. **Repair Plan:** Based on the inspection findings, we will develop a comprehensive repair plan to address the issue promptly. 3. **Follow-Up:** We will ensure continuous follow-up and provide regular updates until the issue is fully resolved. We appreciate your patience and cooperation in this matter. Please be assured that we are committed to resolving this issue as quickly as possible to restore normal parking operations for the residents. Best Regards, Abdulrahim Al Balushi Assets and Operations Manager Muscat Bay Community T: +968 24 857040 F: +968 24 826522 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com --- This draft response and summary should assist in quickly addressing the technical issues and ensuring operational efficiency.