karthick

Main Email Body: Dear Sir, Greetings of the day. Herewith we would like to inform you that the production will be based on your inflow of raw sewage the same matter has been discussed with you round the table along with Mr. Mohanbabu & Mr. Othman on 11th July 2024. TSE Tansfer has to be achieved more than 380 m3 means our inflow of raw sewage should be more than 400 m3 Please note that the inflow on 12th and 18th, June 2024 was 374 m3 and 385 m3, respectively. However, As per contract agreed production to TSE transfer is 380-400 m3/day the penalty has not been acceptable without the sufficient raw sewage inflow. Kindly I request you to discuss with Tanker person to provide enough sewage with good quality and every time of offloading the tanker, we are recording the pH level which is around 5.0 – 6.0 (Low pH may affect the pipe line and pump impeller.) Please find the below response for your kind information. Thanks & Regards, KARTHIKSANKAR CHINNADURAI Project Engineer Oman Water Treatment Co. S.A.O.C. P.O. Box 93, P.Code 124, Rusayl, Sultanate Of Oman. Tel: +968 24446514 /5/9, Fax:24446509, GSM:+968 92304432, 92172536 From: Abdulrahim AlBalushi <aalbalushi@muscatbay.com> Sent: Monday, June 24, 2024 9:41 AM To: karthick <karthik@owatco.com>; Leelakrishnan <leelakrishnan@owatco.com>; MohanBabu <mohanbabu@owatco.com>; gunasekaran@owatco.com; Suvendu <suvendu@owatco.com> Cc: Abdullah AlNasiri <aalnasiri@muscatbay.com>; Harendra Sapumal <hsapumal@muscatbay.com>; Commercial Support <csupport@muscatbay.com>; Hamood Al Hosni <halhosni@muscatbay.com> Subject: RE: Urgent: May 2024 Operational Performance Issues at Muscat Bay STP Dear Karthick Eid Mubarak I I would like to give you attention the matter of what Required Action on STP Compliance and Penalty Implementation To address critical issues regarding the STP operations at Muscat Bay, detailed in the attached report for June 2024. Despite our agreement to complete major cleaning and PPM for the second membrane by 15-06-2024 Which was already delayed since two months , these actions were again delayed and only implemented today after pressure from client, past the agreed deadline. Additionally, we had agreed on last meeting conducted on 11-06-2024 that the contractual penalties for TSE water output, set to start on 18-06-2024. This non-compliance is unacceptable and impacts our operational credibility and regulatory adherence. Furthermore, the lack of daily operational & maintenance submissions on track and to reviews by your supervision team and the absence of the monthly report compromise our ability to monitor and maintain system efficiency. These shortcomings must be addressed immediately to meet our operational target of 750 m³/day consistently. Immediate clarification on these delays, the non-application of penalties, and a prompt update on the PPM across all Muscat Bay Assets are required. We need these issues rectified to maintain the integrity and efficiency of our operations. Best regards, Abdulrahim AlBalushi Assets and Operations Assistance Manager <tel:+968%2024%20640000> T: +968 24 857000 <tel:+968%2024%20640000> F: +968 24 826522 <tel:+968%2095%20194694> M: +968 97 188865 PO Box 605, Postal Code 115, Sultanate of Oman <http://muscatbay.com/> www.muscatbay.com <https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt From: Abdulrahim AlBalushi [mailto:aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> ] Sent: Sunday, June 9, 2024 9:00 AM To: karthick <karthik@owatco.com <mailto:karthik@owatco.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> >; gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> ; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <Hsapumal@muscatbay.com <mailto:Hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; Hamood Al Hosni <halhosni@muscatbay.com <mailto:halhosni@muscatbay.com> > Subject: Urgent: May 2024 Operational Performance Issues at Muscat Bay STP Dear I hope this email finds you well. Please find attached the detailed analysis of the daily reports for Muscat Bay STP for May 2024. The report outlines key performance metrics, identifies root causes of underperformance, and provides actionable recommendations to enhance the plant's operational efficiency and reliability. Key Highlights and Urgent Issues: * Frequent Shutdowns: Persistent shutdowns due to low levels in the equalization tank, particularly during night shifts. No immediate action has been taken to resolve these issues. * Plant Design Capacity: 750 m³/day * Average TSE Output: 431.26 m³/day, significantly below the design capacity. * Maintenance Discrepancies: Especially on Membrane 2, leading to operational challenges. * Lack of Response: Continuous delays in attending scheduled weekly meetings and site visits. * Monthly Reports: No monthly performance reports have been received. * Equipment Issues: Several critical pieces of equipment are still not operational. * Calibration Certificates: Missing calibration certificates for important instruments. The attached covers also: * Operational Challenges * Performance Metrics * Maintenance and Reporting Issues * Action Plan Your immediate attention to these matters is crucial. We need to address these issues to ensure the plant operates efficiently and meets its design capacity. Your review and feedback on this report are essential. We look forward to discussing the implementation of these recommendations to improve our operational efficiency. Thank you for your attention to this matter. Best regards, Abdulrahim Al Balushi Assets & Operation Assistant Manager T: +968 24857000 F: +968 24826522 PO Box 605, Postal Code 115, Sultanate of Oman <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmuscatbay.com%2F&data=05%7C01%7CParam%40bahwanit.com%7C6d15950ad77a403ec38908db504ae282%7C6a91cfac8d604eeb957ea4a20154cad6%7C0%7C0%7C638192054775996347%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QBegOLilK%2FZDdS9oADdKWvnRHJa6MbCyyS6tsxhXTpA%3D&reserved=0> www.muscatbay.com This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt _____ From: Abdulrahim AlBalushi <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Sent: Monday, May 20, 2024 10:26:57 AM To: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <Hsapumal@muscatbay.com <mailto:Hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> <gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> >; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: Re: SPARE STOCK LIST INVESTIGATION - CONTAINER NO 02 Dear Dear Karthik Morning Find the below about only the last four reports attached and still we are waiting for all the points discussed last week which is also in the email thread: Date Total Production (m³) TSE Water Output (m³) Inlet Sewage Volume (m³) COD (mg/L) pH Level MLSS (mg/L) No. of Tankers Expected Tanker Volume (m³) Production Stream 1 (m³) Production Stream 2 (m³) Avg. Temperature (°C) 18/05/2024 555 466 453 7.01 9 9050 9 170 371 184 32 17/05/2024 526 433 505 6.6 7 9050 11 207 348 178 32 16/05/2024 515 432 432 7 7 9000 9 170 340 175 32 14/05/2024 458 382 396 6.9 6.9 9350 7 132 304 154 32 Recommendations: * Complete Missing Data: Ensure all sections, especially detailed operational parameters and maintenance logs, are fully completed. * Verify Chlorine Levels: Confirm MBR Product Chlorine levels meet the specified 125 ppm range. * Monitor MLSS Levels: Validate MLSS levels against OEM standards to ensure compliance. * Predictive Maintenance: Include detailed insights from predictive maintenance tools to preemptively address potential issues. * Inventory Management: Maintain a detailed record of critical spare parts to ensure timely replacements and avoid downtime. * Daily Production Analysis: Investigate the reasons for the production being consistently below capacity and address any operational inefficiencies. * Tanker Volume Consistency: Ensure the expected tanker volumes match the actual values to maintain consistency in operations. Please review the attached visualizations for a more comprehensive understanding. I am available to discuss any questions or further clarifications you may need. Thank you for your attention to this matter. Best regards Abdulrahim Al Balushi Assets & Operation Assistant Manager T: +968 24857000 F: +968 24826522 PO Box 605, Postal Code 115, Sultanate of Oman <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmuscatbay.com%2F&data=05%7C01%7CParam%40bahwanit.com%7C6d15950ad77a403ec38908db504ae282%7C6a91cfac8d604eeb957ea4a20154cad6%7C0%7C0%7C638192054775996347%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QBegOLilK%2FZDdS9oADdKWvnRHJa6MbCyyS6tsxhXTpA%3D&reserved=0> www.muscatbay.com This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt _____ From: Abdulrahim AlBalushi <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Sent: Tuesday, May 14, 2024 1:18:54 PM To: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <Hsapumal@muscatbay.com <mailto:Hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> <gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> >; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: Re: SPARE STOCK LIST INVESTIGATION - CONTAINER NO 02 Dear Karthik, Thank you for your updates on the SCADA system installation at Muscat Bay. While I appreciate the efforts to ensure continuity of operations, there are critical issues that require immediate attention to align with our operational standards and safety protocols. I acknowledge the installation of the new SCADA system. However, it is essential to verify that this implementation aligns with the operational requirements of Muscat Bay, particularly given the previous advisories against a new system installation at this stage which proven by plant trapping even after the new SCADA Installed, which obviously there is no link as your expectations. Pending Issues: System Stability: We have observed operational disruptions, such as tripping, which need to be urgently addressed. Please provide a detailed analysis of these incidents, identifying root causes and proposed corrective actions. There appears to be a gap in adherence to the agreed protocols and reporting standards. It is critical that all actions taken are fully documented and communicated, adhering to our designated formats and timelines. Could you please provide a detailed update on the status of each concern listed in our previous communications? It is crucial for us to understand what has been completed, what is in progress, and what actions have yet to be initiated. Ensuring these issues are addressed promptly is essential for maintaining the operational integrity and safety standards at Muscat Bay. Your cooperation and prompt response to these matters will be greatly appreciated. Best regards, Abdulrahim Al Balushi Assets & Operation Assistant Manager T: +968 24857000 F: +968 24826522 PO Box 605, Postal Code 115, Sultanate of Oman <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmuscatbay.com%2F&data=05%7C01%7CParam%40bahwanit.com%7C6d15950ad77a403ec38908db504ae282%7C6a91cfac8d604eeb957ea4a20154cad6%7C0%7C0%7C638192054775996347%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QBegOLilK%2FZDdS9oADdKWvnRHJa6MbCyyS6tsxhXTpA%3D&reserved=0> www.muscatbay.com This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt _____ From: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Sent: Sunday, May 12, 2024 9:46:52 AM To: 'Abdulrahim AlBalushi' <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <hsapumal@muscatbay.com <mailto:hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> <gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> >; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: RE: SPARE STOCK LIST INVESTIGATION - CONTAINER NO 02 Dear Sir, Greetings of the day. Please find the below response. Thanks & Regards, KARTHIKSANKAR CHINNADURAI Project Engineer Oman Water Treatment Co. S.A.O.C. P.O. Box 93, P.Code 124, Rusayl, Sultanate Of Oman. Tel: +968 24446514 /5/9, Fax:24446509, GSM:+968 92304432, 92172536 From: Abdulrahim AlBalushi <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Sent: Sunday, May 12, 2024 9:08 AM To: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <hsapumal@muscatbay.com <mailto:hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> ; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: Re: SPARE STOCK LIST INVESTIGATION - CONTAINER NO 02 Dear KarthikSankar Thank you for your communication and the updates on our ongoing collaborations. Inspection Coordination for Container No. 02 – May 9, 2024 Confirm whether it done or yet to complete ? OWATCO Response: Containers has been opened and in front of Muscat Bay Operational team, items kept inside the container is not organized properly and due to high temperature outside it’s not possible to go inside and organize. Our manpower has been provided for the STP operational and we need additional manpower for the segregation work from Muscat Bay Operational team. Pictures enclosed for your kind reference. Operational Concerns and Immediate Actions We acknowledge the readiness of the OWATCO Team for the upcoming audit of the second container. However, it is crucial that we address the prior critical concerns regarding the SCADA System Mismanagement and Maintenance & Reporting Failures. Immediate corrective action is required to ensure continued compliance with our operational standards. We anticipate your confirmation on the implementation of these corrective measures. OWATCO Response: As per the issued PO by Muscat bay, SCADA License has been arranged from ROCKWELL AUTOMATION and the installation and configuration done with the Existing SCADA & PLC Program. Confirmation of Receipt and Updates Please confirm receipt of this email and provide an update on the corrective actions taken as per our discussion on May 7, 2024. It is essential for maintaining the integrity of our operations and contractual obligations. Action Item Responsible Party Due Date Status SCADA System Review OWATCO ASAP Pending Enhance Reporting Standards OWATCO ASAP Pending Audit of Container No. 01 OWATCO & Muscat Bay Completed Completed Audit of Container No. 02 OWATCO & Muscat Bay 09/05/2024 Scheduled Coordination for Container No. 02 Inspection Muscat Bay Team 09/05/2024 Pending We appreciate your cooperation and look forward to your prompt response. Best regards, Abdulrahim Al Balushi Assets & Operation Assistant Manager T: +968 24857000 F: +968 24826522 PO Box 605, Postal Code 115, Sultanate of Oman <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmuscatbay.com%2F&data=05%7C01%7CParam%40bahwanit.com%7C6d15950ad77a403ec38908db504ae282%7C6a91cfac8d604eeb957ea4a20154cad6%7C0%7C0%7C638192054775996347%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QBegOLilK%2FZDdS9oADdKWvnRHJa6MbCyyS6tsxhXTpA%3D&reserved=0> www.muscatbay.com This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt _____ From: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Sent: Wednesday, May 8, 2024 9:31:03 PM To: 'Abdulrahim AlBalushi' <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <hsapumal@muscatbay.com <mailto:hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> <gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> >; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: RE: SPARE STOCK LIST INVESTIGATION - CONTAINER NO 02 Dear Sir, Greetings of the day. As we agreed over the phone, I will be in Muscat Bay STP at 9:00 am tomorrow (09/05/2024) to inspect Container Number 02 which is kept outside of the fencing area. Kindly I request you to arrange Muscat Bay Team to coordinate the work. Kindly do the needful. Thanks & Regards, KARTHIKSANKAR CHINNADURAI Project Engineer Oman Water Treatment Co. S.A.O.C. P.O. Box 93, P.Code 124, Rusayl, Sultanate Of Oman. Tel: +968 24446514 /5/9, Fax:24446509, GSM:+968 92304432, 92172536 From: karthick <karthik@owatco.com <mailto:karthik@owatco.com> > Sent: Wednesday, May 8, 2024 11:13 AM To: 'Abdulrahim AlBalushi' <aalbalushi@muscatbay.com <mailto:aalbalushi@muscatbay.com> > Cc: 'abdullah alnasri' <aalnasiri@muscatbay.com <mailto:aalnasiri@muscatbay.com> >; 'Harendra Sapumal' <hsapumal@muscatbay.com <mailto:hsapumal@muscatbay.com> >; 'Commercial Support' <csupport@muscatbay.com <mailto:csupport@muscatbay.com> >; 'Leelakrishnan' <leelakrishnan@owatco.com <mailto:leelakrishnan@owatco.com> >; 'gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> ' <gunasekaran@owatco.com <mailto:gunasekaran@owatco.com> >; 'Suvendu' <suvendu@owatco.com <mailto:suvendu@owatco.com> >; 'MohanBabu' <mohanbabu@owatco.com <mailto:mohanbabu@owatco.com> > Subject: RE: SPARE STOCK LIST - CONTAINER NO 01 Dated 07/05/2024 Dear Sir, Greetings of the day. As promised, I am sharing with you the Spares Stock List, which was audited yesterday (08/05/2024) in Container No. 01 (Inside Fencing). We are pleased to inform you that the OWATCO Team will be ready to audit the second container in the presence of the MUSCAT BAY team. Please confirm the convenient date and time from your end. Thanks & Regards, KARTHIKSANKAR CHINNADURAI Project Engineer Oman Water Treatment Co. S.A.O.C. P.O. Box 93, P.Code 124, Rusayl, Sultanate Of Oman. Tel: +968 24446514 /5/9, Fax:24446509, GSM:+968 92304432, 92172536 From: Abdulrahim AlBalushi < <mailto:aalbalushi@muscatbay.com> aalbalushi@muscatbay.com> Sent: Tuesday, May 7, 2024 2:45 PM To: <mailto:karthik@owatco.com> karthik@owatco.com; 'Leelakrishnan' < <mailto:leelakrishnan@owatco.com> leelakrishnan@owatco.com>; Suvendu < <mailto:suvendu@owatco.com> suvendu@owatco.com>; MohanBabu < <mailto:mohanbabu@owatco.com> mohanbabu@owatco.com>; <mailto:gunasekaran@owatco.com> gunasekaran@owatco.com Cc: abdullah alnasri < <mailto:aalnasiri@muscatbay.com> aalnasiri@muscatbay.com>; Harendra Sapumal < <mailto:hsapumal@muscatbay.com> hsapumal@muscatbay.com>; Nouf AlHajri < <mailto:nalhajri@muscatbay.com> nalhajri@muscatbay.com>; Commercial Support < <mailto:csupport@muscatbay.com> csupport@muscatbay.com> Subject: Re: MOM: Action Required: Muscat Bay STP Capacity and Operational Issues Dear OWATCO team As discussed in our today meeting with Karthik and highlighted in the attached performance review, several critical issues need your immediate attention to ensure the operational integrity of the Muscat Bay STP. Critical Concerns: * SCADA System Mismanagement: Despite advice against unnecessary changes, your interventions have caused significant system malfunctions. Immediate corrective action is required. * Maintenance and Reporting Failures: Inadequate maintenance practices and incomplete reporting are unacceptable and must be addressed promptly. Required Actions: * Comprehensive System Review: Conduct a detailed assessment of all SCADA and related operational systems. * Enhance Reporting Standards: Adhere strictly to our designated reporting formats and timelines. Please check by clicking the next ( <https://arpro.live/stp-rr/daily-stp-ops-report/daily-muscat-bay-stp-operation-maintenance-report> Submitting daily report STP planned Muscat Bay ) It is imperative that OWATCO collaborates closely with our team to rectify these issues swiftly. Failure to improve these operational standards could lead to further discussions about your contractual obligations. Please confirm receipt of this message and provide an update on the implementation of these critical actions. Best regards, Abdulrahim Al Balushi Assets & Operation Assistant Manager T: +968 24857000 F: +968 24826522 PO Box 605, Postal Code 115, Sultanate of Oman <https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmuscatbay.com%2F&data=05%7C01%7CParam%40bahwanit.com%7C6d15950ad77a403ec38908db504ae282%7C6a91cfac8d604eeb957ea4a20154cad6%7C0%7C0%7C638192054775996347%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=QBegOLilK%2FZDdS9oADdKWvnRHJa6MbCyyS6tsxhXTpA%3D&reserved=0> www.muscatbay.com This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt _____ From: Abdulrahim AlBalushi < <mailto:aalbalushi@muscatbay.com> aalbalushi@muscatbay.com> Sent: Monday, May 6, 2024 2:01:21 PM To: <mailto:karthik@owatco.com> karthik@owatco.com < <mailto:karthik@owatco.com> karthik@owatco.com>; 'Leelakrishnan' < <mailto:leelakrishnan@owatco.com> leelakrishnan@owatco.com>; Suvendu < <mailto:suvendu@owatco.com> suvendu@owatco.com>; MohanBabu < <mailto:mohanbabu@owatco.com> mohanbabu@owatco.com>; <mailto:gunasekaran@owatco.com> gunasekaran@owatco.com < <mailto:gunasekaran@owatco.com> gunasekaran@owatco.com> Cc: abdullah alnasri < <mailto:aalnasiri@muscatbay.com> aalnasiri@muscatbay.com>; Harendra Sapumal < <mailto:hsapumal@muscatbay.com> hsapumal@muscatbay.com>; Nouf AlHajri < <mailto:nalhajri@muscatbay.com> nalhajri@muscatbay.com>; Commercial Support < <mailto:csupport@muscatbay.com> csupport@muscatbay.com> Subject: MOM: Action Required: Muscat Bay STP Capacity and Operational Issues Dear Othman & OWATCO Valuble team “Greetings from Muscat BAY” I'm reaching out to highlight unresolved issues at the Muscat Bay STP. Despite our efforts, we have not achieved the design capacity of 750 m³ per day, which is critical to our operational goals. Attached are the meeting minutes from May 6, 2024, which detail: * Performance shortfalls * Asset reliability concerns * SCADA system challenges Please review the attached document carefully. It outlines specific actions needed to address these issues promptly. Your immediate attention and follow-up are crucial. Looking forward to your swift action. Best regards, Abdulrahim AlBalushi Assets and Operations Assistance Manager T: +968 2485700 F: +968 24826522 M: +968 97188865 PO Box 605, Postal Code 115, Sultanate of Oman <http://www.muscatbay.com> www.muscatbay.com _________________ ARPro Mail Assistance : ### Summary **Critical Technical Details:** 1. **Production and Inflow:** - Required TSE transfer: 380-400 m³/day. - Inflow on 12th and 18th June 2024: 374 m³ and 385 m³ respectively. - Penalty not acceptable without sufficient raw sewage inflow. - Current pH levels of inflow: 5.0 – 6.0 (low pH may affect the pipeline and pump impeller). 2. **Operational Issues:** - Frequent shutdowns due to low levels in the equalization tank. - Plant design capacity: 750 m³/day. - Average TSE output: 431.26 m³/day. - Delayed maintenance, especially on Membrane 2. - Missing calibration certificates for important instruments. - Missing monthly performance reports. 3. **SCADA System:** - Issues with SCADA system causing operational disruptions. - Need for a comprehensive system review and corrective actions. **Immediate Actions Needed:** 1. **Raw Sewage Inflow:** - Discuss with the tanker personnel to ensure sufficient and good quality sewage inflow. - Ensure inflow is consistently above 400 m³. 2. **Maintenance and Reporting:** - Complete major cleaning and PPM for the second membrane. - Submit daily operational and maintenance logs. - Provide monthly performance reports. 3. **SCADA System:** - Address operational disruptions and tripping issues. - Provide a detailed analysis of incidents and proposed corrective actions. **Urgent Issues:** 1. **Non-compliance with TSE water output penalties starting 18-06-2024. 2. **Lack of daily operational & maintenance submissions and monthly reports. 3. **Operational disruptions due to SCADA system mismanagement. 4. **Critical equipment not operational and missing calibration certificates. --- ### Draft Response **To: Karthick** **Subject: RE: Urgent: May 2024 Operational Performance Issues at Muscat Bay STP** Dear Karthick, Eid Mubarak. Thank you for your detailed response regarding the operational performance issues at Muscat Bay STP. We appreciate your efforts in addressing the concerns raised. **Immediate Actions:** 1. **Raw Sewage Inflow:** - We will coordinate with the tanker personnel to ensure the inflow of raw sewage is consistently above 400 m³ and of good quality. The low pH levels are noted, and we will take steps to mitigate potential damage to the pipeline and pump impeller. 2. **Maintenance and Reporting:** - It is critical