Praneeth

Main Email Body: Dear Naila, Thanks for your mail, we had noticed a delay in submitting quotes due to internal process however please note there is a special approval from management to shorten to a minimum. Corrective measures: Dedicated resource for Muscat Bay for quotes tracking. Quotes will be sent through CAFM system for approval to avoid additional paper works. For any major quotes involving third party vendors we request for 3 to 4 days of lead time, and we will stick to the provided time lines from now on. Best Regards, Praneeth Kumar Arati Operations Manager [cid:image002.png@01DAC7D1.0D67A700] Kalhat Services & Trading LLC PO Box 2258, PC 112, Ruwi-Muscat, Sultanate of Oman Mob: +968-93214580 From: Naila Al Raisi <nalraisi@muscatbay.com> Sent: Wednesday, June 26, 2024 8:55 AM To: Praneeth <praneeth@kalhat.com>; Akbar H <akbarh@kalhat.com>; Muscat Bay Help Desk <helpdesk@muscatbay.com> Cc: FM Muscat Bay <fmmuscatbay@kalhat.com>; Abdulrahim AlBalushi <aalbalushi@muscatbay.com> Subject: RE: Complaints Report dated 9th June 2024 - 23rd June 2024 Dear Gets, We have noticed an increased complaints from clients indicating that it takes so long for quotations to be shared. Kindly explain the quotation obtaining process and the timelines for the same in order to discuss further. Thank you. Naila Al Raisi Customer Experience Supervisor T: <tel:+968%2024%20640000> +968 24 857035 F: <tel:+968%2024%20640000> +968 24 826522 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com<http://muscatbay.com/> [cid:image003.jpg@01DAC7D1.0D67A700]<https://muscatbay.com/smartinvestor/en/> This e-mail contains proprietary information some of which may be legally privileged. This e-mail is intended to be reviewed only by the individual(s) or organizations named above. If you are not an intended recipient, or an authorized representative of an intended recipient, you are hereby notified that any review, dissemination, distribution, or copying of this communication, or any of its content or attachments, is strictly prohibited and may be unlawful. If you have received this message in error, please return it to the sender immediately and delete the original message and any copy of it from your computer system. Saraya is neither liable for the proper and complete transmission of the information contained in this communication nor for any delay in its receipt From: Muscat Bay Help Desk [mailto:helpdesk@muscatbay.com<mailto:helpdesk@muscatbay.com>] Sent: Tuesday, June 25, 2024 4:33 PM To: Naila Al Raisi <nalraisi@muscatbay.com<mailto:nalraisi@muscatbay.com>> Cc: Praneeth <praneeth@kalhat.com<mailto:praneeth@kalhat.com>>; Akbar H <akbarh@kalhat.com<mailto:akbarh@kalhat.com>>; FM Muscat Bay <fmmuscatbay@kalhat.com<mailto:fmmuscatbay@kalhat.com>> Subject: Complaints Report dated 9th June 2024 - 23rd June 2024 Dear Ms. Naila, Greetings from Muscat Bay Helpdesk! Please find the attached complaints report for your reference. Thanks & Regards, Sriraj Muscat Bay Helpdesk 24 X 7 - Help Desk Mobile No:+968 9828 5725 T: <tel:+968%2024%20640000> +968 2485 7050 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com<http://muscatbay.com/> _________________ ARPro Mail Assistance : ### Email Summary #### Critical Technical Details: - **Delay in Submitting Quotes**: Internal process delays identified. - **Corrective Measures**: - Dedicated resource for Muscat Bay for quotes tracking. - Quotes to be sent through CAFM system to minimize paperwork. - **Lead Time for Major Quotes**: Request for 3 to 4 days for third-party vendor quotes. #### Immediate Actions Needed: 1. **Implement Corrective Measures**: - Assign a dedicated resource for tracking quotes. - Transition to using the CAFM system for quote approvals. 2. **Adhere to New Lead Times**: - Ensure all major quotes involving third-party vendors are processed within 3 to 4 days. #### Urgent Issues: - **Increased Client Complaints**: Noted delay in receiving quotations. - **Operational Efficiency**: Need to streamline the quotation process to avoid further delays. ### Draft Response to Abdulrahim Al Balushi --- **To:** Abdulrahim Al Balushi <aalbalushi@muscatbay.com> **Cc:** Naila Al Raisi <nalraisi@muscatbay.com>, Akbar H <akbarh@kalhat.com>, Muscat Bay Help Desk <helpdesk@muscatbay.com>, FM Muscat Bay <fmmuscatbay@kalhat.com> **Subject:** Addressing Complaints on Quotation Delays Dear Abdulrahim, I hope this message finds you well. Following the recent concerns raised by Naila regarding delays in our quotation process, we have identified internal process inefficiencies as the primary cause. To address these issues and improve our operational efficiency, we are implementing the following corrective measures: 1. **Dedicated Resource for Quotes Tracking**: - We will assign a dedicated resource specifically for tracking quotes related to Muscat Bay. This will ensure a more focused and efficient process. 2. **Utilization of CAFM System**: - All quotes will now be processed through our CAFM system to streamline approvals and reduce paperwork. This will expedite the overall process. Additionally, for major quotes that involve third-party vendors, we request a lead time of 3 to 4 days. We are committed to adhering to these timelines moving forward. We believe these steps will significantly reduce the delays and improve client satisfaction. Please let us know if there are any further actions required or if you have additional suggestions. Thank you for your understanding and cooperation. Best Regards, Praneeth Kumar Arati Operations Manager Kalhat Services & Trading LLC Mob: +968-93214580 --- This draft response addresses the main points succinctly and sets the stage for detailed follow-up if necessary.