Muscat Bay Help Desk

Main Email Body: Dear Team, Kindly note that this was already attended by the internal FM team twice but a permanent solution could not be found. The FM team is engaging external suppliers to find a permanent solution for the same and we expect this to be rectified at the earliest. Thanks & Regards, *Muscat Bay Helpdesk* *24 X 7 -* Help Desk Mobile No:+968 9828 5725 T: <+968%2024%20640000>+968 2485 7050 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com <http://muscatbay.com/> On Thu, Jun 27, 2024 at 11:26 AM Muscat Bay Community < community@muscatbay.com> wrote: > Dear HD Team, > > > > 2 month completed this matter not yet fixed. > > > > Dear Abdulrahim, > > > > Please support in the problem ASAP. > > > > > > *Best Regards,* > > > > Community Management > > > > T: <+968%2024%20640000>+968 24 857040 F: <+968%2024%20640000>+968 24 > 826522 > PO Box 605, Postal Code 115, Sultanate of Oman > > > > www.muscatbay.com <http://muscatbay.com/> > > [image: cid:image001.jpg@01D9D38C.D9B23F80] > <https://muscatbay.com/smartinvestor/en/> > > This e-mail contains proprietary information some of which may be legally > privileged. This e-mail is intended to be reviewed only by the > individual(s) or organizations named above. If you are not an intended > recipient, or an authorized representative of an intended recipient, you > are hereby notified that any review, dissemination, distribution, or > copying of this communication, or any of its content or attachments, is > strictly prohibited and may be unlawful. If you have received this message > in error, please return it to the sender immediately and delete the > original message and any copy of it from your computer system. Saraya is > neither liable for the proper and complete transmission of the information > contained in this communication nor for any delay in its receipt. > > > > > > *From:* jared Dayeh [mailto:jared.dayeh@gmail.com] > *Sent:* 25 June 2024 21:31 > *To:* Community <community@muscatbay.com> > *Subject:* Pipe leak reminder num 4 > > > > Dear whoever caretaker on these issues in this community > > The SEWAGE PIPE IS LEAKING > > And it became a dangerous zone > > This is the last email i will send > > If action not taken TOMORROW > > i will personally escalate the situation to the highest degree . > > > _________________ ARPro Mail Assistance : ### Email Summary #### Critical Technical Details: - **Issue**: Persistent sewage pipe leak. - **Attempts**: Internal FM team has attended to the issue twice but could not find a permanent solution. - **Current Status**: External suppliers are being engaged to resolve the issue permanently. #### Immediate Actions Needed: - **Engagement**: External suppliers need to be engaged and mobilized urgently to fix the pipe leak. - **Communication**: Update the community on the current status and expected timeline for resolution. #### Urgent Issues: - **Health and Safety**: The sewage pipe leak is creating a dangerous zone. - **Escalation Threat**: Resident Jared Dayeh has threatened to escalate the issue if not resolved by tomorrow. ### Draft Response for Abdulrahim Al Balushi --- **To:** community@muscatbay.com **Cc:** jared.dayeh@gmail.com **Subject:** Immediate Action Plan for Sewage Pipe Leak Dear Community Management Team, Thank you for your email and for bringing this urgent matter to our attention. We acknowledge the severity of the sewage pipe leak and the potential health and safety risks it poses. Our internal FM team has already attended to the issue twice but has been unable to implement a permanent solution. We are currently engaging external suppliers who specialize in such repairs to address this matter definitively. **Immediate Action Plan:** 1. **Engage External Suppliers**: We have initiated contact with specialized external suppliers to expedite the repair process. 2. **Safety Measures**: Temporary safety measures will be implemented to mitigate any immediate risks associated with the leak. 3. **Regular Updates**: We will provide regular updates to the community on the progress and expected resolution timeline. We understand the urgency and assure you that this matter is receiving our highest priority. We will keep you informed of all developments and ensure that a permanent solution is implemented at the earliest. Thank you for your patience and cooperation. Best Regards, Abdulrahim Al Balushi Assets and Operations Manager Muscat Bay Help Desk 24 X 7 - Help Desk Mobile No: +968 9828 5725 T: +968 2485 7050 PO Box 605, Postal Code 115, Sultanate of Oman www.muscatbay.com --- This draft response addresses the main points raised in the emails, provides a preliminary action plan, and sets the stage for detailed follow-up.