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Welcome to Cluster© ARPro 2024 – V1.5
May 2024: Monthly Pest Control Service Evaluation Report for Muscat Bay
Prepared by: Abdulrahim Al Balushi
Role: Assets and Operations Manager
Date: June 1, 2024
1. Executive Summary
This report presents a comprehensive evaluation of the pest control services provided at Muscat Bay for the month of May 2024. The report assesses the service provider's compliance with contractual obligations, identifies key issues and areas of concern, and provides recommendations for improvement.
2. Compliance Score
- Overall Compliance Score: 63.75%
3. Service Overview
3.1. Contractual Locations and Frequency
Location | Frequency |
Roads area all (Common areas) | Once a week |
FM Building at Entrance (Guard Room etc.) | Once a week |
Central Park | Daily |
43 Villas & Bldgs - Zone 3 (External areas and backyards of Wadi Channel) | Once a week |
Island Villas - Zone 5 (Common and external areas) | Once a week |
Grand Villas - Zone 8 (Common areas) | Once a week |
Staff Accommodation (Common and external areas) | Once a week |
Staff Accommodation (Internal areas) | Once a month |
Village Square (Common areas) | Once a week |
Beach Area (Excluding JMB Hotel areas) | As per agreement |
Wadi channel to Lagoon (From the fountain to the lagoon start) | Daily |
Lagoon fogging | Weekly |
Overall site (Fogging and residual spray) | Twice a day in summer / Once a day in winter |
Water Duct between villas 41 & 42 | Once a week |
Sink Whole behind Building 75 | Specify frequency |
Overall phase two (For snakes and scorpions) | Once a month |
Experience Centre | Once a week |
Technical zone | Once a month |
3.2. Actual Service Report for May 2024
Date | Serviced Area | Method Used |
May 25, 2024 | Main Entrance with Security Room, FM - Staff Accommodation, Experience Centre | Spray, Fogging |
May 24, 2024 | Central Park, Village Square, Undeveloped Area, Beach Area, Lagoon Area, Wadi Area | Spray, Fogging |
May 22, 2024 | ZONE 03B, Central Park, Village Square | Spray, Fogging |
May 21, 2024 | ZONE 03A, Experience Centre, Central Park | Spray, Fogging |
May 20, 2024 | ZONE 08, ZONE 05, Central Park | Spray, Fogging |
May 19, 2024 | Central Park, Village Square, Lagoon Area | Spray, Fogging |
May 18, 2024 | Additional, Wadi Area, Lagoon Area, All Rd, Beach Area, ZONE 08, ZONE 03B, ZONE 03A, Technical Zone (STP), Experience Centre, Village Square, FM - Staff Accommodation, Main Entrance with Security Room, Central Park | Spray, Fogging |
May 16, 2024 | Central Park, Village Square | Spray, Fogging |
May 15, 2024 | Central Park | Spray, Fogging |
May 5, 2024 | Central Park, Technical Zone (STP) | Spray, Fogging |
May 4, 2024 | FM - Staff Accommodation, Experience Centre, Main Entrance with Security Room | Spray, Fogging |
May 4, 2024 | All Rd, Lagoon Area, Additional, Wadi Area, Beach Area, ZONE 08, ZONE 05, ZONE 03B, ZONE 03A, Technical Zone (STP), Undeveloped Area, Village Square, Experience Centre, FM - Staff Accommodation, Main Entrance with Security Room, Central Park | Spray, Fogging |
May 2, 2024 | ZONE 03B, ZONE 03A | Spray |
May 1, 2024 | ZONE 08, Village Square, Undeveloped Area | Spray |
April 30, 2024 | Wadi Area, ZONE 03B, ZONE 03A, Central Park | Spray |
April 29, 2024 | Central Park, Beach Area, Lagoon Area | Spray |
April 28, 2024 | Wadi Area, Central Park, Village Square | Fogging |
April 27, 2024 | All Rd, FM - Staff Accommodation, Main Entrance with Security Room | Spray |
April 25, 2024 | Additional | Spray |
April 25, 2024 | All Rd, ZONE 03A, ZONE 03B, ZONE 08, Lagoon Area | Fogging |
April 24, 2024 | ZONE 05, Village Square | Spray |
April 23, 2024 | Village Square, Experience Centre, FM - Staff Accommodation, Main Entrance with Security Room | Spray |
April 22, 2024 | ZONE 03B, ZONE 03A, Wadi Area | Spray |
April 21, 2024 | Wadi Area, Beach Area, Technical Zone (STP), Village Square, Experience Centre | Spray |
April 20, 2024 | Lagoon Area, Village Square, FM - Staff Accommodation, Additional | Spray |
April 18, 2024 | ZONE 03B, ZONE 05, ZONE 03A, FM - Staff Accommodation, Main Entrance with Security Room | Fogging |
April 18, 2024 | Main Entrance with Security Room, Technical Zone (STP), Wadi Area, ZONE 03B, Beach Area, All Rd, Experience Centre, Village Square, Undeveloped Area, FM - Staff Accommodation | Fogging |
4. Observations and Incidents
4.1. Key Observations
- Rodent Found: Sales Center
- Overgrown Plants: Common areas
- Breeding Points for Mosquitoes: Lagoon Area
4.2. Incidents
- Rodent Incident at Sales Center: Images attached.
5. Areas of Concern
- Under-Served Areas: Central Park, Wadi Channel to Lagoon
- Inconsistent Service Delivery
- Delayed Response to Critical Issues
6. Service Discrepancies
- Staff Accommodation (Internal): Expected weekly service; under-serviced.
- Overall Site: Expected twice a day in summer; inconsistent frequency.
7. Recommendations
- Service Schedule Revision:
- Adjust and adhere to a stricter service schedule to meet contractual obligations.
- Ensure daily coverage of critical areas like Central Park and Wadi Channel.
- Immediate Rectification:
- Conduct an immediate inspection and treatment of the Sales Center and surrounding areas to address the rodent issue.
- Trim overgrown plants and clear breeding points for mosquitoes.
- Performance Review Meeting:
- Schedule a formal meeting with the pest control service provider to discuss the recent issues, performance discrepancies, and necessary corrective actions.
8. Conclusion
Ensuring that the pest control services align with the contractual terms is essential for maintaining an effective pest management strategy. Addressing the under-serviced areas and ensuring regular and consistent service delivery will improve compliance and the overall effectiveness of the pest control measures.
9. Appendices
- Images of the Rodent Incident: Attached.
- Daily Report Forms for May 2024: Attached.
- Performance Score Charts and Service Frequency Comparisons: Attached.
Prepared by: Abdulrahim Al Balushi
Assets and Operations - Muscat Bay