Detailed Technical Evaluation: Genetco Company Proposal

Criteria	Weight (%)	Score (Out of Weight)	Comments and Findings
System Coverage and Integration	20	15	Covers critical systems like chillers and BMS but lacks details on auxiliary system integration.
Preventive Maintenance Specificity	20	18	Provides comprehensive preventive maintenance details, both major and minor, including oil analysis.
Emergency Response Capabilities	15	12	Emergency services included, though specifics on response times could be clearer.
Technical Staff Qualifications	15	10	Lacks detailed information on staff certifications and specific technical qualifications.
System Monitoring and Diagnostics	10	8	Basic monitoring mentioned; however, details on diagnostic tools and their application are limited.
Compliance with Safety and Standards	10	7	Compliance with standards is implied but not supported with explicit documentation or certifications.

Total Weighted Score: 70% of 40% = 28%

System Coverage and Integration: The proposal adequately covers chillers and BMS, but the inclusion of auxiliary systems should be confirmed or requested for comprehensive integration.
Preventive Maintenance Specificity: Genetco provides a solid preventive maintenance plan. It could be enhanced by including more detailed schedules and expected outcomes for each type of maintenance activity.
Emergency Response Capabilities: Clarification is needed on the exact response times and availability during off-hours or holidays to ensure reliability.
Technical Staff Qualifications: Request documentation of staff training and certifications, especially for handling specific equipment like YORK chillers and Johnson Control BMS, to ensure service quality.
System Monitoring and Diagnostics: Recommend asking for an upgrade in the tools used for system monitoring and diagnostics to ensure early detection and prevention of system failures.
Compliance with Safety and Standards: It's advisable to request proof of compliance with relevant local and international standards, including safety protocols and environmental considerations.

Could you confirm if your coverage includes auxiliary systems? If not, would you be able to provide an updated proposal that includes these systems?
Could you explain how your service integrates with our existing systems for smooth operation?

Could you specify the guaranteed response times for emergency services? Also, could you clarify the availability of these services during off-hours, weekends, and holidays?
Would you be able to provide examples of response time metrics from past contracts?

Could you provide detailed qualifications, certifications, and training documentation for the technical staff who will service our equipment?
Are your technicians specifically trained on York chillers and Johnson Control BMS systems? Could you provide proof of this specialization?

What specific diagnostic tools and monitoring technologies do you use? How do these tools enhance the maintenance service you provide?
Is it possible to upgrade the diagnostic capabilities to include more advanced monitoring tools? If so, what are the costs and implications of such upgrades?

We need detailed documentation proving compliance with both local and international safety and environmental standards. Could you provide these documents?
How do you ensure compliance with Omani safety regulations and international standards in your operations?

Could you provide a more detailed preventive maintenance schedule, including the frequency and types of maintenance checks and any predictive maintenance measures?
How do you manage unforeseen issues that arise during routine checks? What is the procedure for escalating issues that cannot be resolved immediately?